Clinic Coordinator
1 month ago
This is a fantastic opportunity for a hardworking and enthusiastic individual to join the administration team at Bristol Eye Hospital, part of UHBW, in an acute city centre hospital.
Working in a fast-paced environment as part of a large friendly and supportive team, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks.
For further details please view the job description and person specification.
This is a full time position 37.5 hours per week, Monday - Friday, based at Bristol Eye Hospital
**Communication**:
- To support the triaging of referrals by liaising with key clinical staff
- Act as a point of contact for queries from clinical and non-clinical staff
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
- Communicate changes to clinics and appointments to patients as instructed, often at short notice
**Patient Care**:
- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
**Organising and Planning**:
- Implement the policy for patients who do not attend (DNA) their appointment following Access Policy rules and to work towards the booking of patients within targets
- To manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS) and escalate any issues immediately to your manager
- Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
- Attend appropriate meetings as required by the role’s line manage
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
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