Customer Support Assistant

5 days ago


Chester, United Kingdom Thomson Recruitment Independent Partnerships (TRIP) Ltd Full time

TRIP is recruiting for a **Customer Support Assistant** to join an established operations department within a Luxury Holiday Rentals company. This is the perfect opportunity for a customer service advisor or sales agent to join a rapidly expandingand successful UK wide business.

As a successful Customer Support Assistant, you will be there to aid in the clients on-going success and provide crucial communications, efficiently and professionally to the Customers and Property Owners daily whilst delivering a gold-standard level ofservice.

**Your Responsibilities**

As our newest Customer Support Assistant, you will be responsible for the following:

- To deliver outstanding customer service on every call and going the extra mile for our customers
- To resolve customer/owner issues in a timely manner and in line with the overall Company Guidelines
- Feeding back to Reservations/Customer Service/Ops Team Manager?s on opportunities to enhance the customer experience
- Feeding back to Reservations/Customer Service/Ops Team Manager?s on opportunities to improve Sykes processes
- To adhere to all Customer Support Team and Company procedures
- Effective communication with customers, both internal and external

**Skills and Qualifications**

As our newest Customer Support Assistant, you will have the following key skills.

**Essential to have**:

- Previous experience in a similar Customer Service or Customer Support position
- Proven Customer Service experience within a call centre environment
- Telephony experience dealing with customers queries
- Skills in negotiating
- Excellent communication skills

**Desirable Skills**:

- IT literate
- Empathetic approach
- Quick thinker
- Excellent written and verbal skills
- Attention to detail
- Patient and diligent approach
- Commercial acumen

**Salary - £19,305**

**Working Hours**
37.5 hours per week (5 out of 7 days) to be worked on a shift rota basis covering departmental working hours of 9am-7pm.



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