Customer Service Manager
3 days ago
**Customer Service Manager, Chester - £30-£35k + benefits**
- Are you an experienced Customer Service Manager who is both a natural leader and someone happy to be hands on and get stuck in?
- Do you have a scientific background or Degree?
- Would you like to join a highly successful global company who are on an exciting journey of growth and development?
The Customer Service Manager will join the Leadership Team, and will be responsible for the operational management, development, and delivery of Customer Care.
**The Job**
Managing a team of 2-3 people, the Customer Service Manager's key duties will include:
- Supporting relationships with allocated accounts to build their business by meeting customer needs thus ensuring a long term mutually beneficial relationship which will withstand competition
- Ensuring the timely processing of all incoming orders from existing and new accounts in an accurate manner ensuring a helpful, knowledgeable service is delivered
- Maximise opportunities directly and in support of the Sales support team to up-sell and cross-sell
- Ensure quotes and pricing terms are appropriately managed with orders placed in a timely fashion
- Work closely with finance and logistics team members to ensure outstanding queries are dealt with on all accounts with service level agreements
- Liaising closely with Head of UK Sales to provide support to Field Representatives and Key Account Managers
- Update customer and account managers on operational and order status where issues arise ensuring all necessary key stakeholders are kept informed of issues
- Ensure all systems are accurate and up to date with all information relating to orders, including delivery address, contact details, job roles and notes added to the relevant CRM when any valid contact is made with the customer
- Managing customer complaints and non-conformances, liaising with Quality team to bring any non-conformances to a satisfactory close for customer and company
**About You**
- Solid analytical thinking - make decisions based on solid analysis of facts and opinions
- Team player - create an engaged, focussed, and motivated organisation
- Speed - make things happen
- Well-structured, focussed & setting clear priorities - create an engaged focussed and motivated organisation
- Communication - clear & direct but sensitive to various needs
- Good sense of humour
- Proactive - pick up new opportunities and reduce risks
- Great analytical financial understanding and experience - able to analyse and understand data and make decisions accordingly
- Skilled in Word, Excel, and PowerPoint
- Desirable to have experience with professional wholesalers and key account management
- Proven experience in managing people
**A scientific background or degree would be highly beneficial**
**WHAT YOU CAN EXPECT**
- **Salary of £30-£35k depending on experience**:
- **Company pension**:
- **A mix of office and remote working - 3 days in the Chester office and two remote**:
- **Free fruit**:
- **On-site Starbucks coffee shop**:
- **Real opportunities for career progression for the right person
-
Customer Service Manager
2 weeks ago
Chester, Cheshire, United Kingdom EE Retail Full timeAbout the RoleAre you a natural leader who is passionate about delivering excellent customer service? Do you have experience in sales or customer service and are looking for a new challenge? If so, we would love to hear from you.As a Retail Leadership Expert at EE Retail, you will be responsible for leading a team of sales advisors to achieve sales targets...
-
Customer Service Manager
1 day ago
Chester, United Kingdom HR GO Recruitment Full timePosition: Sales Team Manager Location: Chester **Salary**: £Up to £28,500 PA DOE (£32,000-£35,000 OTE) Hours: 37.5 Per Week across 5 days. Offices are open 9am-8pm and 9am-9pm during peak time with 2 shifts running during this time. Role Specifics This role leads and motivates a team of people to succeed and experience in people management is...
-
Customer Service Manager
2 weeks ago
Chester, Cheshire, United Kingdom OneRetail Full timeOneRetail is currently seeking a Customer Service Manager to lead our teams in a major High Street brand. This is a part-time role, contracted to 16 hours per week.Job DescriptionSupervise a team, creating a positive environment where the team feel welcomed and supportedEnsure all deliveries are checked and stored promptly and correctlyBe a responsible key...
-
Customer Service
7 months ago
Chester, United Kingdom Specialist Motor Finance Limited Full time**Customer Service Advisor - up to £24,000 - Hybrid working - Monday - Friday 9am - 5pm** Specialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers. **About the role** In addition to general and varied customer requests the customer service team also have...
-
Customer Services
5 days ago
Chester, United Kingdom Gibbs Hybrid Full timeCustomer Services - Dutch speaker My client based in Chester requires a Dutch speaking Customer Services Associate to join on a 6 months contract paying £15/hour. This role will be hybrid working - 50% based in the office in Chester and 50% from home/remotely. - Understand policies around order management and customer inquiries processes, and execute in...
-
Customer Service Advisor
7 months ago
Chester, United Kingdom Page Personnel Full timeChester Based Company - Mon - Fri - No Weekends **About Our Client**: Page Personnel are proud to be supporting this client. This company is dedicated to providing their customers with a first class customer service. Deliver an outstanding customer service while effectively managing you workload Liaise with other departments, i.e, Finance and Account...
-
Customer Service Advisor
3 days ago
Chester, United Kingdom The Business Connection Full timeThis is a great opportunity, working for a well-established company based on the outskirts of Chester as a Customer Service Advisor. As a Customer Service Advisor and key member of a well organised and highly motivated Operations team, you will provide supportto the Service Team in a timely manner, in line with the company’s standard operating procedures...
-
Customer Service Specialist
7 months ago
Chester, United Kingdom ShortList Full time**Customer Service Specialist** **£25,000** **Chester Shortlist Recruitment are looking for a Customer Service Specialist to join a dynamic financial services business. You will be responsible for: - Continuously expand your knowledge about the range of savings products and services to address inquiries effectively. - Maintain the accuracy and currency...
-
Customer Service Representative
4 weeks ago
Chester, Cheshire, United Kingdom Grab A Scholarship Full timeDeliver exceptional customer service across multiple channels, utilizing strong communication skills and problem-solving techniques to resolve customer complaints and enhance overall experience.Familiarity with effective communication, systematic approach, and Microsoft applications is a must.Excellent English language proficiency, great listening skills,...
-
Customer Service Advisor
7 days ago
Chester, United Kingdom Pertemps Network Group Full timeCustomer Service Advisor Location: Chester Business Park, Chester Pay Rate : £10.58 per hour (up to £15.17 per hour depending upon overtime and uplift rates) Working patterns:Monday to Sunday between 9am to 7pm Temporary role (ongoing basis) with a likelihood to be made permanent in the future Pertemps are recruiting on behalf of Lloyds Banking Group...
-
Customer Service Advisor
5 days ago
Chester, United Kingdom Proximo Full timeAs an award-winning company, here at **Proximo **we place our Customers and People at the heart of everything we do! We are passionate about our values and are looking for like-minded people who share the same energy and commitment to provide an outstanding customer service. We currently are seeking a great **Customer Service Advisor **to join our...
-
Customer Service Representative
7 months ago
Chester, United Kingdom 3R Consulting Full time**Customer Service Representative** **Salary**:£25,000 **Hours of Work**:09:00 - 17:30, Monday - Friday **Benefits**:Social Events, Share Options, and Mental Health Support and many more My Chester based client is looking for a Customer Service Representative to join their dedicated, growing and customer focused company that strive to champion the...
-
Customer Service Advisor
7 months ago
Chester, United Kingdom Specialist Motor Finance Limited Full time**Customer Service Advisor - up to £24,000 - Hybrid working - Monday - Friday 9am - 5pm** Specialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers. **About the role** In addition to general and varied customer requests the customer service team also have...
-
Customer Service Specialist
3 months ago
Chester, Cheshire, United Kingdom beBee Professionals Full time £20,000 - £25,000We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Chester, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...
-
Customer Service Advisor
7 months ago
Chester, United Kingdom Proximo Full timeAs an award-winning company, here at **CVS (part of Proximo Group) **we place our Customers and People at the heart of everything we do! We are passionate about our values and are looking for like-minded people who share the same energy and commitment to provide an outstanding customer service. CVS is currently are seeking a great **Customer Service Advisor...
-
Customer Service Executive
3 days ago
Chester, United Kingdom Accountable Recruitment Full time**At Accountable Recruitment we have an exciting opportunity for a Customer Service Executive to join a market leading company in the Ellesmere port area. Salary £20000 to £23000 depending on experience // full time // permanent // 37.5 hours //** **Purpose of the Role**: You will use your exceptional communication skills and personal service to build...
-
Customer Service Representative
3 days ago
Chester, United Kingdom 3R Consulting Ltd Full time3R Consulting are recruiting a Customer Services Representative based in Chester You will facilitate all customer orders, advise and/or investigate customer queries and ensure exceptional customer communication and service supporting the customer including inbound and outbound calls. Handling enquiries, order entry and participatingin training sessions to...
-
Customer Service Executive
5 days ago
Chester, United Kingdom Top Recruit Ltd Full time**THE COMPANY** Our client is a leading online tour operator based in the UK, selling holidays nationwide. **THE ROLE** Our client is looking for a Customer Service Executive. Key responsibilities: - Fulfil all customer enquiries to an exceptional standard. - Manage a high-volume of calls and queries from clients from documentation to booking details. -...
-
Customer Service Administrator
5 days ago
Chester, United Kingdom Adele Carr Recruitment Full timeDue to success of our clients company a new role has been created and they are looking for a Customer Service Administrator to ensure the clients are receiving the very highest levels of service. - Friendly team - Lovely modern offices - No shifts or weekends - Free Car Parking - Close to Public transport links - Immediate interviews available - Annualised...
-
Customer Service Advisor
1 day ago
Chester, United Kingdom Proximo Full timeHere at CVS we place our Customers and People at the heart of everything we do! We are passionate about our values and are looking for like-minded people who share the same energy and commitment to provide an outstanding customer service. Our values are at the HEART of everything we do for our...