Patient Care Coordinator

2 weeks ago


London, United Kingdom The London Women's Clinic Ltd. Full time

**Location**: London Harley Street & London Bridge

**About Us**

London Women’s Clinic provides fertility treatment to women and couples across England and Wales. Established in 1985 in Harley Street, the London Women's Clinic has since pioneered many of the routine techniques used to treat fertility today. Our state-of-the-art facilities include on-site laboratories and theatres led by a team of consultants and nursing staff with over 30 years’ experience. We also have regional centres in the Southeast, Northeast, and West of England, and Wales, giving patient’s local access world-class fertility care.

**About the role**

We are looking for a Patient Care Coordinator to provide a single point of contact for our fertility patients once they have had their initial consultation. This role will be central to the patient experience and can make what can be a challenging and daunting journey, much more seamless and reduce anxieties. As a Patient Care Coordinator, the highest levels of communication are required to keep nurses, consultants, and the patients on the same page.

**Key responsibilities will include**
- To maximise conversions to treatment by providing relevant information to aid their decision making and follow up where necessary.
- Be a key point of contact throughout the patient journey, providing answers and support where required.
- Act as an anchor/bridge between administrative and clinical teams to ensure smoothness in the patient journey.
- To establish a strong support structure, with relevant senior management, for all patients undergoing treatment.
- Create and maintain a proactive system which takes away the need for patients to act entirely on their own initiative.
- Providing a “nudge” at key stages in the patient journey and being accountable for uplifting the conversion rates for the clinicians you are allocated.
- Work closely with all other departments to ensure individual patients’ journey flows effectively. Liaise effectively and quickly with others to ensure patients get answers in a timely manner.
- Help improve the relationship patients have with the clinic by learning from patient feedback to improve customer service.
- Develop ideas to improve the patient journey and develop ideas to enhance the effectiveness of the department.

**About You**
- Ability to manage patients who may require reassurance, support and clarity.
- Ability to 'put the customer first' especially when working under pressure.
- Ability to relationship build, show empathy, and have a ‘can do’ attitude.
- Ability to grasp specific programmes and software’s (IT literate).
- Minimum 1 years’ experience in a direct sales, customer service and/ or medical environment.

**Employee Benefits**
- 24 days’ Annual Leave plus public Bank Holidays (pro rated for part time working)
- Life Assurance
- Nursery Scheme
- Career Progression
- Pension plan
- Perkbox (benefits and reward platform)

**Equality, Diversity & Inclusion**

**Additional Information**
- As part of our standard recruitment process this role will require a disclosure and barring service (DBS) check.

**Job Types**: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

Schedule:

- Day shift

**Experience**:

- Administrative: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 31/05/2024



  • London, United Kingdom Observe Care Ltd Full time

    Patient Care Coordinator **Duties**: - Accepting care packages and assigning care workers to service users in an appropriate manner; - Producing care workers’ rotas and managing the roster software. - Ensuring that service user and care worker files are complete. - Using electronic monitoring software to monitor care workers’ attendance and timeliness...


  • London, United Kingdom The London Women's Clinic Ltd. Full time

    **Location**: Harley Street/London Bridge London **About the company**: London Women’s Clinic provides fertility treatment to women and couples across England and Wales. Established in 1985 in Harley Street, the London Women's Clinic has since pioneered many of the routine techniques used to treat fertility today. Our state-of-the-art facilities include...


  • London, United Kingdom The London Women's Clinic Ltd. Full time

    **Location**: Harley Street/London Bridge London **About the company**: London Women’s Clinic provides fertility treatment to women and couples across England and Wales. Established in 1985 in Harley Street, the London Women's Clinic has since pioneered many of the routine techniques used to treat fertility today. Our state-of-the-art facilities include...


  • London, United Kingdom The London Women's Clinic Ltd. Full time

    **Location**: Harley Street/London Bridge London **About the company**: London Women’s Clinic provides fertility treatment to women and couples across England and Wales. Established in 1985 in Harley Street, the London Women's Clinic has since pioneered many of the routine techniques used to treat fertility today. Our state-of-the-art facilities include...


  • London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time

    Band 3 Patient Care Coordinator - Receptionist 56 Dean Street, London, W1D 6AQ You will be someone who will ensure that the patient experience is prioritised at all times and who would welcome the chance to assist in taking the services forward as part of a friendly multidisciplinary team. The main focus of the role is working on our Reception areas at...


  • London, United Kingdom LEC London Full time

    **JOB ESSENCE** The purpose of this role is for all patients to have a coordinator that can help them and follow them through their journey from first contact to continuing aftercare. The primary goals of the Patient Care Coordinators are to reach their booking targets and at the same time deliver outstanding patient care. **JOB SPECIFICATIONS** The job...


  • London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time

    **Band 3 Patient Care Coordinator - Receptionist** **56 Dean Street, London, W1D 6AQ** You will be someone who will ensure that the patient experience is prioritised at all times and who would welcome the chance to assist in taking the services forward as part of a friendly multidisciplinary team. The main focus of the role is working on our Reception...


  • London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time

    To receive all patients and other visitors into the department in a professional, polite and friendly manner. To advise patients of current and approximate waiting times in liaison with nursing and medical team and ensure patients are made aware of any relevant information. When on reception, update pt. DNAs and attend patients using the Cerner, and GUM EPR...


  • London, United Kingdom Tower Hamlets GP Care Group CIC Full time

    The role is pivotal in ensuring all patients receive the best possible care and service. The Care Coordinators role will support the Practice and PCN clinical director in coordinating all key activity including access to services, advice and information and ensuring health and care planning is timely, efficient, and patient-centred. The role will include...


  • London, United Kingdom Barts Health NHS Trust Full time

    Job overview An opportunity has arisen for a highly motivated and competent full-time Patient Care Coordinator to provide comprehensive administrative support and excellent customer service within the Women’s Department at the Royal London Hospital. This post comprises 37.5 hours per week. You will have previous administrative experience in a...


  • London, United Kingdom Barts Health NHS Trust Full time

    Job summary An opportunity has arisen for a highly motivated and competent full-time Patient Care Coordinator to provide comprehensive administrative support and excellent customer service within the Women's Department at the Royal London Hospital. This post comprises hours per week. You will have previous administrative experience in a customer...

  • Care Coordinator

    4 days ago


    London, United Kingdom Rivendell Care Full time

    Here at **Rivendell Care & Support, **we have an exciting opportunity for a **Care Coordinator **to join our team based in Finchley Central. You will join us on a **full-time permanent basis** and in return, you will receive a competitive salary of **£25,000 - £26,000 per annum**. Rivendell Care & Support is an established care agency in North West London...

  • Care Coordinator

    1 week ago


    London, United Kingdom Battersea Primary Care Network Full time

    Battersea Primary Care Network comprises 5 GP surgeries with a combined population of approximately 55,000 patients. Our practices are close geographically and we work closely together. We employ new roles health care staff to improve health care services for patients and to support the clinical and administrative work of each practice. Our first Care...


  • London, United Kingdom Doctor Care Anywhere Full time

    **Who we are**: Thanks for stopping by! We’re Doctor Care Anywhere: a leading digital platform, with a clear vision to radically transform the future of healthcare - and that all starts with our brilliant team. From doctors and designers to software developers and marketers - we’re proud of our people, who love working together to enhance patient...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen for a permanent post as a Band 4 Patient Pathway Coordinator working within the Cardiology Intervention Service in the Cardiovascular Directorate. The Patient Pathway Coordinator will lead on validating pathways and ensuring patients are not lost to follow-up. By working closely with a wide range of clinical and managerial...


  • London, United Kingdom The Evewell Full time

    **About the Clinic** The Evewell is a group of (currently two) independent prestigious private clinics at Harley Street and West London specialising in gynaecology and fertility treatments. Each Evewell clinic is a fully integrated centre of medical excellence dedicated to caring for and protecting all aspects of a woman’s gynaecological and reproductive...

  • Patient Coordinator

    2 days ago


    London, United Kingdom Integro Medical Clinics Full time

    **About Us** Integro Clinics exists to offer hope where traditional clinical approaches to medical issues have failed. We have a team of leading consultants in pain medicine, psychiatry, oncology, women's health spinal pain, palliative medicine and other conditions, who provide patient centric high quality medical care that is effective, appropriate, timely...


  • London, United Kingdom Lavender Hill Group Practice Full time

    Job Summary: **Responsibilities**: - Schedule patient appointments and manage the appointment calendar efficiently. - Greet patients, answer phone calls, and respond to inquiries in a professional manner. - Maintain patient records accurately and ensure data confidentiality. - Coordinate with medical staff to ensure timely patient care and follow-up. -...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    Centralised Outpatients department is looking for a new Patient Access Coordinator to join our busy team at St Thomas's Hospital. This is an exciting and challenging role in which you would have the opportunity to make a direct positive impact on the patient experience and care. We can offer you opportunities for personal development within our friendly and...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen for a permanent post as a Band 4 Patient Pathway Coordinator working within the Diabetes & Endocrinology Department within the Medical Specialities Directorate. The Patient Pathway Coordinator will lead on validating pathways and ensuring patients are not lost to follow-up within the community and bariatric service in...