Network Operations Centre Apprentice
2 weeks ago
Opportunity information
Salary £14000 per year
Duration 18 months
Advert closing date 09/06/2023
Description
AZTech IT is seeking a customer-focused apprentice to join our Network Operations Centre (NOC) / Security Operations Centre (SOC) Team. The NOC / SOC Team manages network monitoring & updates, firewall management, performance & quality reporting for our client's IT systems, patching & software installations, and managing security alerts.
**About The Role**:
AZTech IT has grown from strength to strength since 2006 and was recently recognised in Britain's Best 50 Managed IT companies. We pride ourselves on having a team ethos and an employee-centric environment. This is all to ensure that our clients receive an excellent and consistent service experience. It is essential for the apprentice to have a passion for technology and provide outstanding customer service.
**Key Responsibilities**:
- Providing efficient and effective customer service to end users and other stakeholders.
- Logging and maintaining support issues detail throughout a service ticket lifecycle.
- Responding appropriately to complex problems through escalation.
- Prioritisation and management of workload to ensure client SLAs are met.
- Owning, managing, and resolving incidents, completing requests and change requests in line with our SLA’s and delivering against our KPI’s.
- Identifying opportunities for improvement both technically and in processes.
- Monitoring alerts / response & resolution.
**Desired skills and attributes**:
- Must include GCSEs, A Levels, or other relevant education, relevant experience, and/or aptitude test with a focus on functional Maths.
- A keen interest in IT.
- Good customer service skills and telephone manner.
- Effective written communication skills.
- Positive work ethic, attitude and have willingness to learn.
- An avid problem solver.
- Ability to work individually and as part of a team.
**Benefits**:
- Excellent training/development opportunities - The AZTech Academy.
- Perkbox - Hundreds of different perks are delivered to your mailbox weekly.
- Paid for Company nights out.
- Healthcare which includes discounted Gym Membership.
- Paid Technical Training Portal.
- Exam Bonuses.
Entry requirements
Five GCSE’s at Grade 4(C) or above including English and Maths or equivalent.
Training to be provided
- Information Communications Technician L3.
- Attendance at Milton Keynes College.
- Support from the employer for your learning, development, and personal growth.
Things to consider
Skills required
Array
Future prospects
A permanent position may be on offer upon successful completion of the Apprenticeship.
Hours per week 37.5
**Working week Monday - Friday**: Shift Pattern: 08:30 to 17:00
Apprenticeship standard Information communications technician (Level 3)
Milton Keynes, Buckinghamshire, England, MK14 6PH
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