Network Operations Centre Apprentice

2 weeks ago


Milton Keynes, United Kingdom MK College Full time

Opportunity information

Salary £14000 per year
Duration 18 months
Advert closing date 09/06/2023

Description

AZTech IT is seeking a customer-focused apprentice to join our Network Operations Centre (NOC) / Security Operations Centre (SOC) Team. The NOC / SOC Team manages network monitoring & updates, firewall management, performance & quality reporting for our client's IT systems, patching & software installations, and managing security alerts.

**About The Role**:
AZTech IT has grown from strength to strength since 2006 and was recently recognised in Britain's Best 50 Managed IT companies. We pride ourselves on having a team ethos and an employee-centric environment. This is all to ensure that our clients receive an excellent and consistent service experience. It is essential for the apprentice to have a passion for technology and provide outstanding customer service.

**Key Responsibilities**:

- Providing efficient and effective customer service to end users and other stakeholders.
- Logging and maintaining support issues detail throughout a service ticket lifecycle.
- Responding appropriately to complex problems through escalation.
- Prioritisation and management of workload to ensure client SLAs are met.
- Owning, managing, and resolving incidents, completing requests and change requests in line with our SLA’s and delivering against our KPI’s.
- Identifying opportunities for improvement both technically and in processes.
- Monitoring alerts / response & resolution.

**Desired skills and attributes**:

- Must include GCSEs, A Levels, or other relevant education, relevant experience, and/or aptitude test with a focus on functional Maths.
- A keen interest in IT.
- Good customer service skills and telephone manner.
- Effective written communication skills.
- Positive work ethic, attitude and have willingness to learn.
- An avid problem solver.
- Ability to work individually and as part of a team.

**Benefits**:

- Excellent training/development opportunities - The AZTech Academy.
- Perkbox - Hundreds of different perks are delivered to your mailbox weekly.
- Paid for Company nights out.
- Healthcare which includes discounted Gym Membership.
- Paid Technical Training Portal.
- Exam Bonuses.

Entry requirements

Five GCSE’s at Grade 4(C) or above including English and Maths or equivalent.

Training to be provided
- Information Communications Technician L3.
- Attendance at Milton Keynes College.
- Support from the employer for your learning, development, and personal growth.

Things to consider

Skills required

Array

Future prospects

A permanent position may be on offer upon successful completion of the Apprenticeship.

Hours per week 37.5

**Working week Monday - Friday**: Shift Pattern: 08:30 to 17:00
Apprenticeship standard Information communications technician (Level 3)

Milton Keynes, Buckinghamshire, England, MK14 6PH



  • Milton Keynes, United Kingdom Network Rail Full time

    Assistant Camera Operator [Lighting] **Location**: Milton Keynes, GB **Department Name**: Communications.... **About Network Rail**: **About Network Rail** Join Our Team at Network Rail! Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then...


  • Milton Keynes, United Kingdom Data Idols Full time

    **Sales & Marketing Apprentice**: Data Idols are a well-established Data Recruitment Agency based in Newport Pagnell, Milton Keynes. We’re a small team that span across Recruitment, Sales, Operations and Events. **The Opportunity**: We are looking for a tech passionate Apprentice to fill our apprentice Sales and Marketing Coordinator role. You will work...


  • Milton Keynes, United Kingdom Volkswagen Commercial Vehicles Apprenticeships Full time

    One in every nine vans sold in the UK is a Volkswagen Commercial Vehicle. Dependable, Partnership and Economical. These are the brand values of Volkswagen Commercial Vehicles. With a vehicle range that includes the iconic camper van to our more modern Amarok’s and transporters, it’s no wonder our customers are loyal supporters of our brand. We are...


  • Milton Keynes, United Kingdom Outpatient Network Full time

    Outpatient Network is currently seeking Band 6 Respiratory Physiologists to provide full pulmonary function testing on a full time basis, working across Royal Bolton Hospital and the new Community Diagnostics Centre in Bolton.

  • Network Analyst

    4 days ago


    Milton Keynes, United Kingdom Industrious Recruitment Full time

    NETWORK ANALYST **Job Summary** We are seeking a talented and motivated Network Analyst to join our team to join our project team. As a Network Analyst, you will be responsible for ensuring the smooth operation and performance of our software-based solar product. You will work closelywith our technical and product teams to identify and resolve any...


  • Milton Keynes, United Kingdom Lorien Full time

    **Network Security Project Manager** **10 months initially** **Inside IR35** **2-3 days on site Milton Keynes** The Project Manager will have knowledge and experience in delivering cyber security and technical infrastructure projects encompassing identity and access management, network security, securing end user devices & end points and possess cyber...

  • Human Resources Business Partner

    Found in: Talent UK C2 - 2 weeks ago


    Milton Keynes, United Kingdom Network Rail Full time

    Brief Description If you are passionate about empowering people to perform their best and support them through numerous challenges, this could be the role for you. Sitting within the West Coast South HR team in the NW&C Region, this role offers the full  Human Resources Business Partner  remit, advising on organisational and structural change and...

  • Senior Industrial Relations Business Partner

    Found in: Talent UK C2 - 3 weeks ago


    Milton Keynes, United Kingdom Network Rail Full time

    Brief Description About the team.. Join Our Team as a Senior Industrial Relations Business Partner! Are you passionate about fostering positive relationships and driving effective collaboration between employers and employees? Are you experienced in navigating the intricacies of industrial relations and employment policies? If so, we have an...

  • Procurement Manager

    Found in: Talent UK C2 - 4 days ago


    Milton Keynes, United Kingdom CityFibre Full time

    Job Description We’re flexible on your location, but there will be occasional travel required across the UK for internal and supplier meetings. Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people...

  • Procurement Specialist

    Found in: Talent UK C2 - 4 days ago


    Milton Keynes, United Kingdom CityFibre Full time

    Job DescriptionThere will be travel required to either London or Milton Keynes for the monthly team meeting. Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people across entire communities to enjoy life in full...

  • Procurement Manager

    Found in: Talent UK C2 - 4 days ago


    Milton Keynes, United Kingdom CityFibre Full time

    Job DescriptionWe’re flexible on your location, but there will be occasional travel required across the UK for internal and supplier meetings.  Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people across...


  • Milton Keynes, United Kingdom Walters People Full time

    **Network & Systems Engineer - Milton Keynes - £55K - Leading manufacturing brand** We are looking for an experienced **Network and systems Engineer** that is looking for the next step in their career to join a leading manufacturer in Milton Keynes. They have been around for over 70 years and bring an exciting and innovativeproduct line to over 40,000...

  • Centre Management Assistant

    Found in: Talent UK C2 - 2 weeks ago


    Milton Keynes, United Kingdom Colliers International EMEA Full time

    Job DescriptionWe are currently seeking a dynamic and proactive individual to join our team as a Tenant Liaison Coordinator for our Milton Keynes location. This role offers a unique opportunity to be the face of our prestigious commercial property while actively engaging with tenants, managing health and safety, fire risk, and coordinating various events and...

  • Centre Management Assistant

    Found in: Talent UK C2 - 2 weeks ago


    Milton Keynes, United Kingdom Colliers Full time

    Job Description We are currently seeking a dynamic and proactive individual to join our team as a Tenant Liaison Coordinator for our Milton Keynes location. This role offers a unique opportunity to be the face of our prestigious commercial property while actively engaging with tenants, managing health and safety, fire risk, and coordinating various...


  • Milton Keynes, United Kingdom Network Rail Full time

    Job Introduction The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers. Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every...

  • Procurement Manager

    15 hours ago


    Milton Keynes, Buckinghamshire, United Kingdom CityFibre Limited Full time

    Procurement Manager (Network Operations) CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. Job Description Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful,...

  • Physician Associate

    6 days ago


    Milton Keynes, United Kingdom Stony Medical Centre Full time

    Responsibilities & Duties Delivering a high standard of patient care using advanced autonomous clinical skills with in-depth theoretical knowledge and evidence based practice Managing a clinical caseload Dealing with presenting patients needs in a primary care setting Providing clinical leadership where appropriate within the practice Supporting other...


  • Milton Keynes, United Kingdom Network Rail Full time

    Job Introduction The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers. Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every...


  • Milton Keynes, United Kingdom Volkswagen Group Full time

    An exciting opportunity has arisen to join our Group Network Development team as a Network Planning Consultant. In this role you'll design, develop and manage the network planning activities for all VWG brands across the UK, assessing and selecting the optimal locations and new routes to market, enabling each brand to maximise its market share and...


  • Milton Keynes, Buckinghamshire, United Kingdom Network Rail Full time

    About Network Rail Join Our Team at Network Rail! Are you ready to make a difference in people's lives? At Network Rail, we connect passengers and freight customers, ensuring safe and efficient transportation across the country. We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve...