Support Officer
4 months ago
**Support Officer**
**Salary Per Annum**: £23,178 - £24,398 pro rata
**Hours Per Week**: 24-35 hours per week
**Location**: Newbury
**Contract**: Permanent
**Who we are & what we do**:
We are a residential property group with a social purpose. We’re a committed to supporting all our customers to live independently so they can enjoy their homes and neighbourhoods.
Our values and vision underpin all that we do: Deliver; Respond; Innovate; Value Diversity; Enterprise.
**About the Job & You**:
**Responsibilities include**:
- Assess all new tenants and allocate beds according to procedures,
- Provide information and advice to service users to assist them in establishing and maintaining their tenancy,
- Ensure room checks and housekeeping void procedures are followed and that voids are kept to a minimum
- Ensure that tenancy/license is upheld
- Carry out risk assessments as necessary, liaising with other agencies where appropriate
- Promote user participation by providing information and advice choices to enable residents to participate more fully in decisions relating to them
- Carry out designated H&S checks and facilities management of the building and liaise with internal departments. This role will often require working alone, so discipline and self-motivation are key.
**Qualifications & Experience**:
- Educated to GCSE level or equivalent in Math & English
- Experience working in a customer-facing role, motivating complex and diverse client groups to sustain housing, health and/or work outcomes
- Ability to keep accurate records and follow administrative procedures and data protection/confidentially guidelines
- IT Skills: working knowledge of windows software and database usage
**Choosing us is easy**
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development.
In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.
**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 24 per week
**Salary**: £23,178.00-£26,398.00 per year
**Benefits**:
- Company pension
- Referral programme
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Newbury: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: req2591
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