Operational Damage Trainer

2 weeks ago


Slough, United Kingdom SIXT UK Full time

**Awaiting you at SIXT**:

- An attractive, annual salary of £35,000 plus bonus
- Paid training sessions & further development opportunities
- Cashback healthcare scheme
- In service Life Assurance
- Employee terms for SIXT car hire
- Staff rental scheme for friends and family
- Employee discounts on fitness products, hotels, technology, clothing etc.
- A great team environment with regular team events and much more

**Responsibilities**:

- Develop Return Agents on how to provide excellent customer service even while damage is being documented
- Provide continuous follow up with Return Agents on how to properly document vehicle damage, notify the renter of damage documented and provide sufficient documentation to the Claims Department
- Provide training on how to handle customer disputes & complaints with professionalism and confidence
- Provide feedback to branch & regional managers on level of competency of Service
- Prepare, implement, execute training & ensure sustainable implementation of central guidelines for Turnaround Management
- Provide weekly & monthly reporting to senior management & company executives of current progress and future goals
- Analyze current KPI’s and interpret areas of deficiencies & achievements. - Develop proposal for improving & developing processes in the areas of deficiencies
- Monitor Turnaround KPIs, create efficient reporting and enforce agreed measures to optimize the performance.

**About You**:

- Excellent verbal and written skills
- Confidence to communicate and influence with stakeholders at all levels
- Must be able to build & establish relationships with Branch Managers, branch staff, Service Providers and vendors
- Must have excellent teaching & motivational skills
- Must have the ability to hit the ground running, being a team player with good presentation skills
- Able to prioritize and manage multiple priorities
- Organized mindset with attention to details
- A team player with a can-do attitude
- Excellent analytical and reporting skills
- Continuous improvement mindset
- IT literate
- Have held a valid UK driver’s licence for at least a year

**Additional Information**:
**About us**:


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