Data Centre Technician

2 weeks ago

Slough, Slough, United Kingdom TEKsystems Full time

Description:

Our Team is currently seeking a strong L2 Data Center Technician to support both company specific servers as well as servers onsite at customer data centers. The ideal candidate balances strong technical (Hardware, IT, and Cabling Management) skills, are highly analytical with superior attention-to-detail, self-motivated, and a positive, humble 'results driven' attitude. This person will serve as a mentor and trainer to other Services technicians in the field. L2 Technicians are also expected to provide feedback, create documentation on both technical and non-technical process, and contribute to our knowledge library that can be leveraged by others, for example: KB Articles, SOP, lessons learned, etc. Additionally, the L2 Tech will be both internal and external facing with the ability to lead and drive initiatives as assigned to conclusion. L2 will need to work with and learn from the L3 team, whom are the product subject matter experts for field repairs.

Knowledge, Skills, and Abilities

Ideally a candidate will be an adept in both Hardware troubleshooting, cabling, and IT related skills. However, a subject matter expert in one field will be considered if the individual has the aptitude and skills to become an expert in multiple areas.

Hardware Related Skills


• Exceptional server hardware knowledge with deep understanding of all component & system type failures


• Proven RCA or Failure analysis history


• Experienced in controlled experiments to determine root cause.


• Assist in conducting failure analysis on field issues until root cause is determined based on:


• Controlled testing of suspect hardware, system, or firmware


• Engagement of internal engineering departments and the customer


• Proactively and reactively support field deployments globally by:


• Maintaining deployment equipment, image, and software


• Learning new products in the production or lab environment


• New Product Introduction training for site leads and technicians in the field.


• Assisting field technicians to resolve known and unknown issues real time.


• Assist in tracking server fleet health to investigate trends, new unknown issues, and validate that Veritas is maintaining customer SLA.

IT Related Skills


• Solid experience with IPMI utilization in diagnostics and with the following tools


• Required: FIO, IPMItool (IPMItool)


• Preferred: Prime95, Coretemp, Smartctl, ARCCONF or MegaCLI, Memtest86


• Administering soft tools (e.g.: diagnostics, tests, FW updates)


• Real-time issue resolution during deployment execution


• Working knowledge of deployment technologies such as WDS, PXE, DHCP & FTP


• Experienced with Windows Server OS & WinPE OS administration


• Experienced with Linux PXE services.


• Network troubleshooting of Layer-1, Layer-2, Layer-3


• Basic Linux and Windows scripting experience


• Virtual Machine set up and environment configurations

Foundational Skills & Competencies


• Define, develop, and implement external and internal customer initiatives


• Proactively support field sustaining activities by


• Developing SOPs, Knowledge articles, & guides


• Conduct training of new issue/resolution, new technical process & new tools


• Attention to detail and accuracy in investigation of issues, RCA/FA documents, etc. is critical to this role. It is essential to both the customer and Veritas.


• Provide timely, detailed, precise, and accurate feedback to the Engineering teams on failures, serviceability of servers, and integration with the datacenter.

Details

  • OUTSIDE IR35
  • £200 p/d
  • 5 days Onsite in Slough

Job Title: Data Centre Technician

Location: Slough, UK

Rate/Salary: GBP Daily

Job Type: Contract

Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

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