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Welfare Rights Officer

3 months ago

Edinburgh, United Kingdom Blackwood Homes and Care Full time

**Contractual hours**

35

**Basis**

Full Time

**Region**

East

**Package**

£28,549 - £30,865 (Pay Award Pending)

**Job category/type**

Housing

**Date posted**

08/04/2024

**Job reference**

REQ00009823

**Welfare Rights Officer**

**35 hours per week**

Edinburgh - Hybrid

£28,549 - £30,865 per annum (Pay Award Pending)

Blackwood Homes and Care is a renowned housing and care provider within Scotland. We have a new, exciting opportunity available as a Welfare Rights Officer to support deliver an efficient and responsive Welfare Rights service to Blackwood’s customers.

We seek someone to advocate for and where necessary represent residents at appeal tribunals and other hearings and directing residents to other agencies, organisations or charities that may offer additional assistance.

You will manage complaints and breakdowns in service delivery in line with policy to meet customer expectations and in accordance with contract and service specifications, effectively communicating progress and outcomes to the customer.

You will have excellent customer service skills and be able to interact with our customers using the best medium to support inclusion and engagement. The Welfare Rights Officer will work collaboratively with relevant partners, local authorities and other housing and support agencies in your area and proactively engage with community organisations to develop and maintain a network of knowledge to support engagement and independent living opportunities for our customers.

**Our Employee Benefits package**

- Fully paid induction and personal development opportunities
- Company sick pay scheme on completion of probationary period
- 34 days’ holiday per annum, pro rata for part-time hours
- Company pension scheme and Death in Service Benefit
- Flexible and family-friendly policy and procedures
- Access to employee wellbeing support networks such as a 24/7 GP, Physiotherapy, Employee Assistance Program, Mental Health First Aiders, Wellbeing Hub and employee engagement forum

**Note to interested applicants**

**This post is not eligible for sponsorship.