Field Service Engineer

2 weeks ago


Chineham Business Park, United Kingdom REED Engineering Full time

**Field Service Engineer salary from £21k
- £30k plus Car, laptop, phone**

Our client are a global leaders in cash technology solutions, providing the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.
There cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement and management of cash.

Due to expansion we are recruiting a Field Service Engineer.
- Responsible for the installation, maintenance, repair and upgrade of equipment in the field and provides customer/internal training as required
- Investigates technical issues/warranty failures/ in field failures and can resolve issues by the most efficient and economical manner keeping Product Specialists and Service Management informed of ongoing actions/solutions
- Liaises with local Service Centre/partners to receive/discuss work/schedule workload in the most efficient manner taking into consideration site location, priority and cost implications
- Plans and prioritises workload to achieve business aims and meet customer needs
- Effectively diagnoses system problems and provides solutions for repair while keeping customer apprised of progress especially during maintenance/downtime of a machine
- Documents system problems and preventative maintenance in customer site log
- Gathers and records machine information to monitor performance
- Completes machine installations, Engineering Change Notices (ECN) that affect system upgrades and hardware/software upgrades that may require technical assistance
- Make recommendations for improving service, reliability and performance of equipment
- Escalates difficult technical problems by seeking timely advice or assistance from technical support
- Establishes preventative maintenance schedules and implements according to company specifications
- Assigned other job responsibilities within scope of position and to meet business demands


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