Telecoms Engineer

An experienced Telecoms Engineer with relevant experience is needed to join our team at IPEX, a leading telecoms provider based in Manchester, on a full-time basis.

The successful candidate will be responsible for providing technical support to customers, troubleshooting and resolving technical issues, and assisting in the development of new products.

The ideal candidate will have excellent communication skills, enthusiasm and self-motivation to learn new skills, and the ability to work independently and in a team environment.

This is an excellent opportunity to progress your career with a well-established company

Key Responsibilities:

Build strong, positive relationships with our customers and suppliers, liaising in a pleasant manner and providing clear and accurate information always
Providing technical support to our Service team Troubleshoot customer issues on time
Assisting with 1st, 2nd and 3rd line issues
Assisting the Operations teams, provisioning and installing new systems, conducting site surveys, general site maintenance, and conducting Technical Health Checks for Customers
Assist with the onboarding of new customers when required, focussing on the technical aspects including but not limited to provisioning of new phone systems, number porting, system training, creating and delivering training guides and videos with new starters
Liaising with Suppliers as and when required to assist in resolving customer issues and carrying out relevant testing as per their recommendations
Identify and escalate issues to the appropriate personnel
Monitor customer feedback and provide solutions to improve customer experience.
Able to work well on your own initiative and to demonstrate the highest levels of organisation required to meet tight deadlines
The suitable candidate will need to show enthusiasm to learn, be able to use their own initiative, hold a full UK driving licence
Required Experience:

Relevant experience within a telecoms business is preferred
A qualification in IT (minimum A Level) would be advantageous
Proven experience in VoIP engineering and administration - hands-on role supporting and/or installing IP telephony systems
Proficiency in SIP, RTP, and other VoIP protocols
Strong troubleshooting and problem-solving skills in VoIP environments
Ability to work independently and as part of a team in a fast-paced environment
Troubleshooting and understanding SIP messaging/tracing via Wireshark is a must
Good working knowledge of IP Networking and troubleshooting
Experience in dealing with Routers, Firewalls and network configuration
Experience working with 3CX-hosted solutions would be highly desirable but not essential
Sounds interesting? Click the APPLY button to send your CV for immediate consideration.

Candidates with previous experience or job titles, including; Telecommunications Technician, Network Engineer, Telecom Systems Engineer, Communications Infrastructure Engineer, Wireless Engineer, Telecom Field Engineer, and Telecommunications Network Engineer may also be considered for this role