Transfer Representative

3 weeks ago

London, United Kingdom ALPADIA Language Schools SA Full time

**Company Description**
Alpadia Language Schools develops language skills through summer courses in English, French and German for juniors across Europe. Alpadia enjoys a premium reputation being part of the Kaplan International Languages group. All our schools are in exclusive locations and provide a fantastic setting to thrive.

Established in 1996 and ever-growing, Alpadia’s mission is to encourage language development through immersion, broaden students’ horizons and inspire their futures. By joining Alpadia for Summer 2024, you will be a part of our growing, diverse, and vibrant team welcoming international students from around the world.

We also aim to provide a developing and enriching experience for our employees and to help you develop personally and professionally.

Join ALPADIA’s team to make summer 2024 an unbelievable experience We are looking for highly motivated people, who have the ability to engage and inspire young students, and who are looking for an enriching and educational experience themselves.

**Your role**:

- Safeguard and promote the wellbeing of all students in our care.
- Liaise with taxi drivers/firms to ensure vehicles are met at the airport/train station in a timely manner.
- Ensure students are met at the arrivals gate on Sundays and accompanied at all times until they reach the vehicle.
- Ensure students are accompanied at all times after reaching their departure point on Saturdays.
- Help students to check in on Saturday and take them to the departures gate, liaising with airline/airport staff on their behalf, as necessary.
- Assist Unaccompanied Minors with their check-in/arrival procedure and ensure a safe handover of students to airport staff
- Students are generally expected to carry/roll their own luggage, but please assist them if necessary.
- Communicate in a professional and clear manner with taxi drivers/firms to arrange suitable pick up and drop off points.
- Monitor all arrivals on Sunday and departures on Saturday, liaising closely with the Transfer Manager, transport partners and other stakeholders to manage any flight delays/other issues that may occur.
- Study the transfer schedule sent through by the Transfer Manager in advance of each weekend, highlighting any discrepancies or concerns in advance of transfer days.
- Stick to your predicted working hours, sent through by the Transfer Manager in advance of each weekend, and liaise with him/her on the day of transfers should any unexpected events make varying these hours necessary. Do not unilaterally work different hours unless you discuss it with the Transfer Manager first.
- Always represent ALPADIA in a professional manner, working directly with the Transfer Manager to predict, highlight and resolve any issues that may arise.

**Qualifications** Your profile**:
**Essential**:

- Excellent organisational and problem solving skills
- Reliable, responsible and punctual person
- Open-minded and hospitable personality
- Flexible and available during weekends
- A commitment to delivering exceptional customer service
- Ability to work as part of a team and contribute to its success
- Ability to work under pressure

**Additional Information** We offer you**:

- Competitive salary
- Role training and the opportunity to learn new skills
- An unforgettable experience in a dynamic atmosphere
- An international working environment
- Attractive bonus options for returners and the possibility of career progression

**Location of our course centre and dates of commitment**:

- St. Pancras International Station, 30.06.24 - 11.08.24 inclusive

**Miscellaneous**:

- Typically a residential position with accommodation provided on site
- We are committed to the safety and wellbeing of our students therefore all staff employed will be required to provide / undergo an Enhanced DBS check (and provide overseas conduct certificates where applicable)
- Equality and diversity is part of our core purpose. Alpadia summer schools are for everyone. This applies to both our students and our brilliant team of staff.

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