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Administrator

4 weeks ago

Hove, United Kingdom Ten2Two Full time

**Do you have a strong customer service / relationship management background? If you are seeking your next challenge with a progressive and community minded company, this Hove based business provide an environment where everyone can fulfil their potential and see how their work contributes to the success of the company.**

**Overview**

This Hove based independent insurance broker supplies business solutions to the health and social care sectors. They have a strong focus on providing a highly personal service to clients. They have a very supportive culture and provide thorough training for all new joiners.

**The Role**

As part of the support team, you will provide administration support to a number of people in the organisation;
Principal Accountabilities:

- Reporting into the Support Team Manager you will provide a full administrative support to all members of the business efficiencies team, existing business and new business teams.
- Provide written reports and MI that the team require on a weekly, monthly and annual basis.
- Handle incoming calls and deliver good customer service to customers and partners, answering queries or taking appropriate messages when necessary.
- Work with the Marketing Executive on campaigns and marketing materials.
- Attend regular meetings and provide documented minutes.
- Ensure you keep up to date with all products and services.
- Update the database following all customer touchpoints to ensure the company meet FCA regulations and valid data can be taken out of the system for reporting.
- Ensure all statutory and company legislation is followed to protect clients, colleagues and business interest.

**The Person**
- Proven experience in delivering customer services and relationship management.
- Background in providing first class administrative support.
- Articulate and presentable with the ability to communicate effectively both verbal and written.
- Excellent attention to detail.
- Good level of numeracy.
- Able to work co-operatively with other team members.
- Ability to work under pressure.
- Competent with Microsoft office suite, word, excel, outlook and databases.

**Terms**
- £22k-£24k FTE* (dependent on experience).

**Benefits**
- 28 days (inclusive of Bank Holidays) per year Rising to 33 days (inclusive of Bank Holidays) after two years’ service.
- Pension 3% Employer contribution (after qualifying period).
- Benefits programme which enables employees to annually claim for dental and optical plus additional benefits (after qualifying period).
- Private medical insurance offered to all employees and dependents after two years’ service.
- Support all staff with professional exams, both financially and through lunchtime workshops and mentoring.
- Great reward and recognition programme providing monthly and annual recognition.
- Opportunity to support and take part in charitable events to support the company's charitable arm.
- *Please note the salary quoted is the Full Time Annual Equivalent for 35 hours per week, and the actual salary will depend on the final hours agreed._

**Job Types**: Full-time, Part-time

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Private medical insurance

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: TA4080

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