Client Services Executive

2 weeks ago

London, United Kingdom KANTAR Full time

Kantar is the world’s leading data, insights and consulting company and our Media colleagues are the experts in understanding the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable our clients to better understand media audiences and their relationships with brands.

Job Details

Senior Client Service Executive

London, UK

The Role

RESPONSIBILITIES:

- Act as a key point of contact responding to queries from subscribers, broadcasters, and BARB executives
- Setting up new broadcasters and channels for measurement to set timelines
- Setting up new data subscribers
- Working with Broadcasters and BARB to implement channel changes
- Coordinating channel launches and changes within Kantar
- Manage programme and spot log provision and provide related training to log providers. Engaging with log providers to improve the speed and accuracy with which data is provided.
- Communicate key changes and issues, notices and updates to the industry and maintaining industry contact details
- Maintenance and creation of data specifications to include any data specification changes
- Maintain and improve the BARB subscriber portal, including set-up of new users
- Investigating and answering queries from Broadcasters and other data users relating to BARB Data in a timely manner via Salesforce
- Daily production of some standard reports supplied to industry
- Participation in weekend rota (approx. one weekend in four) for managing industry communications.
- Also participating in early morning rota (8:15 am)

Experience and skill set:

- Experience in a client facing role
- Strong written and verbal communicator
- Proficient with Salesforce, MS Office packages, especially Excel & Outlook, some experience using SQL and Access is desirable.
- Interested in media (specifically television)
- An investigative mind that enjoys problem solving

Country

United Kingdom

Why join Kantar?

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar.

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