Senior Business Change Facilitator

4 weeks ago


Glamorgan, United Kingdom Digital Health and Care Wales Full time

This is your chance to make a real difference to the staff across NHS Wales through the continued development and deployment of the Welsh Patient Administration System (WelshPAS).

This is an opportunity for a passionate Senior Business Change Facilitator (engagement) to join our team to role model digital ways of working and embrace the NHS values as we support the upgrades and deployment of WelshPAS to end users. In the future this will take the form of a WelshPAS app, and a re-development into a web-based system.

You will role model a patient first culture by providing expertise in change management strategies and planning to maximise adoption and minimise resistance. You will focus on the people side of change, including changes to systems and technology, business processes, and organisation ways of working. You will take the initiative, working autonomously to maintain constructive relationships with all stakeholders. Understanding training needs will be critical in order to line manage a team responsible for the development of bespoke, concise, engaging training and eLearning (using Camtasia, Articulate StoryLine and M365/Adobe).

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

This post is fixed term for 16 months to meet the needs of the service.

Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.

Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.

Join our game changing, life-saving team and start making a real difference to health and care services in Wales.



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