Compliance Repairs Administrator

5 months ago

London, United Kingdom Origin Housing Full time

**Compliance Repairs Administrator - 9 Month Fixed Term Contract**

**Salary £28,000 Pro Rata**

**Origin - **Great homes, positive people, and strong communities

**An inspiring past and a bright future**

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back almost 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.

Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.
- Do you have previous experience of working in a repair’s environment or similar role?
- Are you highly organised and have the ability to use your own initiative?
- Do you have excellent customer service skills?
- Good IT Skills including MS Excel
- Can you manage a range of specialist contractors to get the best from them?
- Do you know to deliver great customer service? You may be the person we are looking for.

**The role** - You will be responsible for ensuring Origin manages all their repairs in a timely manner and keep customers updated with any follow-on works. You will play a key part in ensuring the compliance team manage and complete their repairs to achieve great customer service and improve overall customer satisfaction.

You will ensure works are issued to the correct contractors and delivered within target timescales.

As a Repairs Administrator you will provide general support to the compliance team and be the main point of contact for enquiries from across the business, liaising with Customers, and contractors arranging access and appointments. You will also manage tasks recording all interactions on our in-house CRM system.

**What **you’ll do

You will
- Be a key contact for our repairs service, keeping our customers updated and support them at every step of their repairs journey.
- Ensure our systems are updated and kept up to date.
- Support other teams to deliver a high-quality repairs service, working collaboratively with colleagues, our repairs partner, contractors, and suppliers to resolve issues effectively.
- Allocate and progress tasks and activities and raise repair jobs.
- Make sure contractor visits happen.
- Always provide excellent customer service, taking the time to listen, understand and identify the best way forward.
- Be brilliant at the basics, knowing your role, your systems, your service, and your

customers inside out.
- Be a great team player and do what it takes to deliver our goals and targets.
- You will provide regular reports to evidence progress on our completion of fire actions and be the go-to across the business for management of all activities.
- Advising / assisting with any H&S updates.

**What **you’ll need

We’re looking for someone who has:

- Professional approach
- Good communication skills (Both written and verbal)
- Strong attention to detail
- Proven, solid administration skills.
- Organised and efficient
- Proficient in Microsoft Office (Outlook, Word, Excel)
- Previous experience of repairs
- Social housing/estate agent experience is desirable.
- Experience using a repairs system.
- Excellent telephone manner

**Our Values**

Our **core values** are at the heart of how we work.
- Take the lead.
- Create energy.
- Build trust.
- Be generous.
- Stay grounded.
- Remember the little things.

We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.

**Our benefits to you**
- Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
- A generous 25-day holiday allowance plus bank holidays, which increases with time, with the opportunity to buy and sell leave.
- 2 additional ‘giving something back’ volunteer days.
- A pension scheme with contributions from 4% of your salary
- Family leave, compassionate leave and enhanced maternity pay.
- Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians.
- Interest free loans to help spread the cost of a season ticket or another big purchase.
- Annual staff conference, team away days and annual team meal allowance
- Access to Perk Box for fantastic savings on everyday purchases and much more
- Free employee assistance programme
- Opportunities to join staff network groups.
- Refer a friend bonus.

And th

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