Customer Operations Coordinator

4 months ago

Skipton, United Kingdom Solaris Full time

Solaris is Europe’s leading embedded finance platform empowering the future of financial services. As a tech company, we enable businesses to easily provide trusted and innovative financial experiences to their customers. Through smart APIs, our partners can embed financial services quickly and compliantly into their own product offerings.

We love what we do and we love our team. We are 750 people from over 60 nationalities - a unique blend of techies, fintech enthusiasts, bankers and entrepreneurs from various industries. Our routines are built around genuinely valuing and exchanging different perspectives as well as actively sharing knowledge as we drive our business as a team. We believe and invest in personal growth.

**Job Overview**:
The Customer Operations Coordinator will provide vital administrative support for the Customer Operations Function.

They will also be responsible for reviewing a variety of documents ensuring that the information matches up with the core customer management system, passing them on to the relevant stakeholders and managing the end-to-end journey of those documents, such as Chargeback requests and Recall requests helping to ensure fair customer outcomes are achieved.

There will also be elements of the role which will help clients with core tasks such and processing returned to sender cards and owning the life cycle from receiving the card in Skipton to disposal in line with internal procedures and where needed providing details reports of returned cards to both internal and external stakeholders.

The Customer Operations Coordinator will also be responsible for managing and responding to customer request relating to GDPR (such as Rights to Erasure and Rights to Access)

Building relationships with external stakeholders such as the post office and service providers, working closely with the Skipton Office Coordinator to help ensure the office if fully stocked with all equipment and that colleagues have access to the equipment they need.

We have talented teams across all our functions, and we are always interested in talking to more talented people who want to be a part of this journey.

**Your Role**:

- Overall management of the Skipton Office postal needs.
- Processing of returned cards
- Customer Operations stationery orders
- Reviewing and raising chargebacks to ensure legitimate claims are made
- Managing customer recalls end to end
- Working bulk files for customer accounts e.g., closures
- Responding to and liaising with external parties on general requests
- Monthly management of the Customer Operations expenses account
- Complete KYC verification checks on new and existing accounts (where needed)
- Complete reviews over a number of different admin tasks (e.g. deceased notifications, rewards queries and Unrecognised account closures) (Where needed)
- Responsible for reviewing and responding to all GDPR requests.
- Manage APP queries end to end.

**We'd Love to See**:

- Educated to GCSE standard, including mathematics & English
- PC literate in Microsoft Office Applications, such as MS Word and Excel
- Experience of Data Entry within system databases
- Proven ability to achieve agreed Key Performance Indicators and Service Level Agreements
- Problem solving and time management skills
- Ability to pay attention to detail
- Ability to work as part of a team and on own initiative
- Ability to work under pressure and within tight deadlines
- Excellent communication & customer service skills, both written and verbal, at all levels
- Excellent organisational skills
- The ability to inform and explain in a way that is easily understood by the recipient
- Observe the terms of the DPA & the Company’s registration under the act
- Observe the routines outlined in the Company’s operations manual & staff handbook
- To undergo training as necessary in all aspects of the systems, products and regulations
- Maintain absolute Company & client confidentiality at all times
- Ability to review situations with an independent view
- Previous experience working with complaints or vulnerable customers (desired)

**Why Work at Solaris?**
- We seek out and hire only exceptional talent, and therefore recognise that each individual brings value and contribution which has made us who we are today.
- We have a tech stack to be proud of and a working environment framed by our values and behaviours.
- We are passionate people who share a common vision, can think big, and thrive on delivering results.
- We value diversity of thought and expect that you bring all of you to work; your passion, creativity and ideas on how we can be the best in the space that we operate in.
- In return we will help you to be the very best that you can, we will support with development, give you opportunities to get involved in key projects and offer exposure to challenges that you may not get in a larger organisation.

**Benefits**:

- 25 days annual leave
- Birthday Policy
- Yearly Performance Bonus
- EAP
- E

  • Financial Operations Coordinator

    4 days ago

    Skipton, North Yorkshire, United Kingdom IPS Group Full time

    IPS Group is seeking a highly skilled Financial Operations Coordinator to join their team. The successful candidate will report directly to the Group Financial Controller and be responsible for overseeing and executing financial operations and administrative tasks. Key Responsibilities: Maintain accurate and timely financial records, including Purchase...

  • Financial Operations Coordinator

    5 days ago

    Skipton, North Yorkshire, United Kingdom IPS Group Full time

    IPS Group is seeking a highly skilled Financial Operations Coordinator to join their team. The successful candidate will report directly to the Group Financial Controller and be responsible for overseeing and executing financial operations and administrative tasks. Key Responsibilities: Maintain accurate and timely financial records, including Purchase...

  • Financial Operations Coordinator

    19 hours ago

    Skipton, North Yorkshire, United Kingdom IPS Finance Full time

    Financial Operations Coordinator **Key Responsibilities:** * Maintain accurate and timely financial records, including purchase ledger and sales ledger * Reconcile supplier statements and investigate discrepancies * Prepare regular supplier payment runs and reconcile bank accounts * Develop detailed cost analysis and prepare payroll...

  • Financial Operations Coordinator

    20 hours ago

    Skipton, North Yorkshire, United Kingdom IPS Finance Full time

    Financial Operations Coordinator **Key Responsibilities:** * Maintain accurate and timely financial records, including purchase ledger and sales ledger * Reconcile supplier statements and investigate discrepancies * Prepare regular supplier payment runs and reconcile bank accounts * Develop detailed cost analysis and prepare payroll...

  • Financial Operations Coordinator

    1 week ago

    Skipton, North Yorkshire, United Kingdom IPS Finance Full time

    Job Description for Financial Operations Coordinator at IPS FinanceIPS Finance is seeking a highly skilled Financial Operations Coordinator to join their team. The successful candidate will report directly to the Group Financial Controller and be responsible for overseeing and executing financial operations and administrative tasks.Key...

  • Financial Operations Coordinator

    1 week ago

    Skipton, North Yorkshire, United Kingdom IPS Finance Full time

    Job Description for Financial Operations Coordinator at IPS FinanceIPS Finance is seeking a highly skilled Financial Operations Coordinator to join their team. The successful candidate will report directly to the Group Financial Controller and be responsible for overseeing and executing financial operations and administrative tasks.Key...

  • Financial Operations Coordinator

    5 days ago

    Skipton, North Yorkshire, United Kingdom IPS Group Full time

    The IPS Group is seeking a highly skilled Financial Operations Coordinator to join their team. This role is crucial for maintaining accurate financial records and ensuring the smooth operation of financial activities within the company. Key Responsibilities: Maintain complete, accurate and timely financial records, including purchase ledger, sales ledger...

  • Financial Operations Coordinator

    5 days ago

    Skipton, North Yorkshire, United Kingdom IPS Group Full time

    The IPS Group is seeking a highly skilled Financial Operations Coordinator to join their team. This role is crucial for maintaining accurate financial records and ensuring the smooth operation of financial activities within the company. Key Responsibilities: Maintain complete, accurate and timely financial records, including purchase ledger, sales ledger...

  • Financial Operations Coordinator

    1 week ago

    Skipton, North Yorkshire, United Kingdom IPS Group Full time

    The IPS Group is seeking a highly skilled Financial Operations Coordinator to join their team. The successful candidate will report directly to the Group Financial Controller and be responsible for overseeing and executing financial operations and administrative tasks. This role is crucial for maintaining accurate records of assets, liabilities, profit and...

  • Financial Operations Coordinator

    1 week ago

    Skipton, North Yorkshire, United Kingdom IPS Group Full time

    The IPS Group is seeking a highly skilled Financial Operations Coordinator to join their team. The successful candidate will report directly to the Group Financial Controller and be responsible for overseeing and executing financial operations and administrative tasks. This role is crucial for maintaining accurate records of assets, liabilities, profit and...

  • Customer Service Operations Coordinator

    1 week ago

    Skipton, North Yorkshire, United Kingdom Raptor Technologies LLC Full time

    About the Role:Raptor Technologies LLC is seeking a highly skilled and enthusiastic Client Services Admin Support to join our team. As a key member of our Professional Services team, you will play a vital role in supporting the implementation and usage of our school safety software.Key Responsibilities:Comply with data privacy legislation and ensure the...

  • Invoice Coordinator

    2 days ago

    Skipton, North Yorkshire, United Kingdom IPS Group Full time

    Join IPS Finance, a leading accountancy recruitment agency with 40 years of experience in the Yorkshire market. We're seeking a skilled Invoice Coordinator to join our team in Skipton. As an Invoice Coordinator, you'll play a crucial role in ensuring the efficient, timely, and accurate processing of invoice transactions. Your responsibilities will include...

  • Invoice Coordinator

    2 days ago

    Skipton, North Yorkshire, United Kingdom IPS Group Full time

    Join IPS Finance, a leading accountancy recruitment agency with 40 years of experience in the Yorkshire market. We're seeking a skilled Invoice Coordinator to join our team in Skipton. As an Invoice Coordinator, you'll play a crucial role in ensuring the efficient, timely, and accurate processing of invoice transactions. Your responsibilities will include...

  • Invoice Coordinator

    1 week ago

    Skipton, United Kingdom Rotherwood Full time

    About the Role:Rotherwood is seeking a highly skilled and organized Invoice Coordinator to join our team. As an Invoice Coordinator, you will play a crucial role in ensuring the efficient and accurate processing of Trust and Framework invoice transactions.Main Responsibilities:Finance: Ensure all Trust and Framework invoice transactions are processed...

  • Invoice Coordinator

    1 week ago

    Skipton, United Kingdom Rotherwood Full time

    About the Role:Rotherwood is seeking a highly skilled and organized Invoice Coordinator to join our team. As an Invoice Coordinator, you will play a crucial role in ensuring the efficient and accurate processing of Trust and Framework invoice transactions.Main Responsibilities:Finance: Ensure all Trust and Framework invoice transactions are processed...

  • IT Service Management Coordinator

    4 months ago

    Skipton, United Kingdom Skipton Building Society Full time

    Hours: 35 hours per week, Hybrid Salary: £28,553 Per Annum Closing Date: Fri, 14 Jun 2024 We are recruiting for an ITSM (Information Technology Service Management) Service Coordinator who will be responsible for overseeing the day-to-day operations of IT service management processes. This role ensures that IT services are delivered...

  • Invoice Coordinator

    1 week ago

    Skipton, United Kingdom IPS Group Full time

    Job Summary:We are seeking an experienced Invoice Coordinator to join our team at IPS Group. As an Invoice Coordinator, you will play a crucial role in ensuring the efficient and accurate processing of invoices.Key Responsibilities:Process and manage invoices in a timely and accurate mannerResolve invoice queries and provide excellent customer serviceWork...

  • Invoice Coordinator

    1 week ago

    Skipton, United Kingdom IPS Group Full time

    Job Summary:We are seeking an experienced Invoice Coordinator to join our team at IPS Group. As an Invoice Coordinator, you will play a crucial role in ensuring the efficient and accurate processing of invoices.Key Responsibilities:Process and manage invoices in a timely and accurate mannerResolve invoice queries and provide excellent customer serviceWork...

  • Financial Operations Coordinator

    1 week ago

    Skipton, North Yorkshire, United Kingdom IPS Finance Full time

    Job Description for IPS FinanceWe are seeking a highly skilled and detail-oriented Financial Assistant to join our team at IPS Finance. The successful candidate will be responsible for overseeing and executing various financial operations and administrative tasks.Key Responsibilities:Maintain accurate and up-to-date financial records, including purchase...

  • Customer Success Associate

    3 days ago

    Skipton, United Kingdom Rotherwood Full time

    We're seeking a dynamic individual to join our client as a Customer Success Associate based near Skipton. Responsibilities: Build strong customer relationships and proactively outreaching to customers to enhance their customer journey. Delivering professional and engaging customer facing presentations via online meetings for all CPOMS/Raptor products...