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Contact Centre Advisor

4 months ago

Durham, United Kingdom The Federation of Independent Retailers Full time

**CONTACT CENTRE SALES ADVISOR**

The Federation of Independent Retailers (also known as the Fed) is a trade association for independent retailers across the United Kingdom and Ireland. We were established in 1919 as the National Federation of Retail Newsagent to represent the interests of independent retailer.

We have high ambitions for the future and a great team in place to support you with yours.

We are looking for a passionate and dedicated Contact Centre Advisor to join our friendly and supportive team in the Durham head office.

**Are you**
- Looking for a new opportunity in sales?
- Persuasive but not pushy
- Self motivated and target focussed?
- Able to keep detailed and accurate notes?
- Someone who to pays attention to detail?
- Enjoy being part of a team too.

If you also like speaking to people and helping them to solve their problems, this may be the ideal career opportunity for you.

This role is most suited for someone who may have previously worked in sales, or customer service but we will also consider applicants who have just finished college and university

You will also be someone who enjoys some variety in your day and wants to help existing members solve their problems. Having the drive for continuous improvement in what you do is vital for this role as our organisation needs a forward-thinking advisor to drive innovation and not be afraid to speak up and share their ideas..

**What you will do**

Reporting to the Contact Centre Manager you will work alongside an established Contact Centre team supporting the membership and wider business.

You will focus on recruiting new members and identifying opportunities to recruit members. You will also provide customer care to our existing members, introducing them to our partner offers and the many membership benefits we have.

You will work 37.5 hours per week, covering hours between 07:00 to 17:00 on Monday to Friday and occasional weekends on a rota basis (time is given back in lieu).

**What you will receive**
- The role is permanent, offering a salary of £21,000 per annum.
- Performance-based bonus in which you can earn up to 5% of your annual salary.
- Company lunch at the end of each month.
- Personal and professional development plan and training opportunities.
- Cycle to Work Scheme (up to £1,500 quote).
- Pension 4% ER contribution.
- Access to low interest loans through Savings Credit Union.
- 25 days annual leave plus bank holidays.
- Life Assurance Scheme (3x salary).
- EyeCarePlan vouchers for free frames and discount on designer catalogue.
- Enhanced pay for maternity and other family friendly leave.
- Employee Assistance Programme (counselling, bereavement, and probate support).

**What is the process?**
- We do not mess about and review CVs quickly as they come in or call us for a chat first
- Interviews and a short roleplay will take place at Bede House with the Contact Centre Manager and Team Leader
- Onboarding would involve training off and on the phones with supervision from your colleagues, whilst on an induction plan, meeting people around the business to understand what we do.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Gym membership
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Durham: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Telemarketing: 1 year (preferred)

Work Location: In person

Reference ID: CCANOV22