Contact Centre Advisor

3 days ago


Durham, United Kingdom The Federation of Independent Retailers Full time

**CONTACT CENTRE SALES ADVISOR**

The Federation of Independent Retailers (also known as the Fed) is a trade association for independent retailers across the United Kingdom and Ireland. We were established in 1919 as the National Federation of Retail Newsagent to represent the interests of independent retailer.

We have high ambitions for the future and a great team in place to support you with yours.

We are looking for a passionate and dedicated Contact Centre Advisor to join our friendly and supportive team in the Durham head office.

**Are you**
- Looking for a new opportunity in sales?
- Persuasive but not pushy
- Self motivated and target focussed?
- Able to keep detailed and accurate notes?
- Someone who to pays attention to detail?
- Enjoy being part of a team too.

If you also like speaking to people and helping them to solve their problems, this may be the ideal career opportunity for you.

This role is most suited for someone who may have previously worked in sales, or customer service but we will also consider applicants who have just finished college and university

You will also be someone who enjoys some variety in your day and wants to help existing members solve their problems. Having the drive for continuous improvement in what you do is vital for this role as our organisation needs a forward-thinking advisor to drive innovation and not be afraid to speak up and share their ideas..

**What you will do**

Reporting to the Contact Centre Manager you will work alongside an established Contact Centre team supporting the membership and wider business.

You will focus on recruiting new members and identifying opportunities to recruit members. You will also provide customer care to our existing members, introducing them to our partner offers and the many membership benefits we have.

You will work 37.5 hours per week, covering hours between 07:00 to 17:00 on Monday to Friday and occasional weekends on a rota basis (time is given back in lieu).

**What you will receive**
- The role is permanent, offering a salary of £21,000 per annum.
- Performance-based bonus in which you can earn up to 5% of your annual salary.
- Company lunch at the end of each month.
- Personal and professional development plan and training opportunities.
- Cycle to Work Scheme (up to £1,500 quote).
- Pension 4% ER contribution.
- Access to low interest loans through Savings Credit Union.
- 25 days annual leave plus bank holidays.
- Life Assurance Scheme (3x salary).
- EyeCarePlan vouchers for free frames and discount on designer catalogue.
- Enhanced pay for maternity and other family friendly leave.
- Employee Assistance Programme (counselling, bereavement, and probate support).

**What is the process?**
- We do not mess about and review CVs quickly as they come in or call us for a chat first
- Interviews and a short roleplay will take place at Bede House with the Contact Centre Manager and Team Leader
- Onboarding would involve training off and on the phones with supervision from your colleagues, whilst on an induction plan, meeting people around the business to understand what we do.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Gym membership
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Durham: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Telemarketing: 1 year (preferred)

Work Location: In person

Reference ID: CCANOV22



  • Durham, United Kingdom BMC Recruitment Group Full time

    **Job role -** Contact centre advisor **Salary -** £21,000 + 5% Bonus Summary - This role is most suited for someone who have previously worked in sales, retail, or customer service. We will also consider applicants who have just finished college and university and are looking for a sales role. You will also be someone who enjoys some variety in your day...

  • Contact Centre Advisor

    6 months ago


    Durham, United Kingdom Pulman Group Full time

    **Contact Centre Advisor - Skoda, Belmont, Durham** We have an exciting opportunity for an individual to join our Service Bookings team. This role will be the initial contact for customers booking their vehicle service requirements. You will be part of a fantastic small team working in the heart of our busy Skoda dealership in Durham. **The Role**: This...

  • Contact Centre Advisor

    7 months ago


    Durham, United Kingdom Pulman Group Full time

    **Contact Centre Advisor - Skoda, Belmont, Durham** We have an exciting opportunity for an individual to join our Service Bookings team. This role will be the initial contact for customers booking their vehicle service requirements. You will be part of a fantastic small team working in the heart of our busy Skoda dealership in Durham. **The Role**: This...


  • Durham, United Kingdom Zenith People Full time

    Zenith People are looking to recruit an experienced Customer Contact Advisor to work in a busy contact centre based in County Durham. As a Customer Contact Advisor, you will be predominantly dealing with repair requests and on occasion more general enquiries. As a Customer Contact Advisor, you will be predominantly dealing with repair requests and on...


  • Durham, United Kingdom Northumbrian WaterEssex & Suffolk Water Full time

    **Digital Customer Advisor - Operations Contact Centre**: - Salary £23,676 - £29,595 (depending on experience)- Location Pity Me, Durham**About the role** **Digital Customer Advisor - Ops Contact Centre** **12 Month Fixed Term/Secondment** **37 hours per week** **Salary - £23,676 - £29,595 (depending on experience)** **Pity Me, Durham** **About...


  • Durham, Durham, United Kingdom Manpower UK Ltd Full time

    Role Overview: We are looking for a highly motivated and customer-focused individual to join our contact centre team as a Service Delivery Expert. In this role, you will be responsible for providing exceptional customer service, resolving customer queries, and working with other team members to ensure that we meet our customer service goals....


  • Durham, United Kingdom Belmont Community Centre Full time

    We are looking to recruit a new team member to assist in the day to day running of Belmont Community Association. Duties include: - Opening and closing the community buildings on two sites - General Housekeeping - Ensuring centre users have what they need Zero hour contract, but plenty of hours available. Must be flexible to work evening up to 10pm and...


  • Durham, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Advisor, Durham, temporary Your new company: A specialist contact centre based in Durham, the business is now expanding and seeking Customer service advisors on a temporary 3 month basis to join their team in a financial services environment. Your new role: As a customer service advisor you will be primarily focused on back office processes...

  • Digital Advisor

    4 days ago


    Durham, United Kingdom Northumbrian WaterEssex & Suffolk Water Full time

    **Digital Advisor**: Salary £21,278 to £26,598 Location Pity Me, Durham **About the role** **Digital Advisor - Ops Contact Centre** **Full Time - 37 hours per week** **Up to 8 & 12 Month Fixed Term Contract / Secondment** **Salary - £21,278 to £26,598 per annum** **Pity Me, Durham** **About the role** We are currently looking for a creative,...


  • Durham, United Kingdom Northumbrian WaterEssex & Suffolk Water Full time

    **Customer Service Advisor**: Salary £22,024 to £27,530 Durham / £23,435 - £29,294 Chelmsford Location Pity Me Durham/Chelmsford **About the role** **Customer Service Advisor** **Permanent** **Based in Pity Me, Durham or Chelmsford, Essex** **Location: Currently working from home and in the office, including weekends** **Passionate about Customer...


  • Durham, United Kingdom greenbean Full time

    We are looking for Customer Service Advisors to join our call centre team in Durham on a long term, temporary ongoing basis. Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role. Starting hourly rate of £11.44 which increases to £12.30 after 12 weeks...


  • Durham, United Kingdom Greenbean Full time

    We are looking for Customer Service Advisors to join our call centre team in Durham on a long term, temporary ongoing basis.Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role.Starting hourly rate of £11.44 which increases to £12.30 after 12 weeks...


  • Durham, United Kingdom Orangebox Recruitment Full time

    _**CANDIDATES MUST LIVE IN DURHAM OR SURROUNDING AREAS**_ **Are you looking to join a vibrant, forward thinking and all-round fabulous business?** **Do you want to work Monday to Friday 9am to 5pm?** **Do you have fantastic communication skills and a curious mind?** **Do you want to train and work from the comfort of your own home, with us providing the...


  • durham, United Kingdom Greenbean Full time

    Job Description We are looking for Customer Service Advisors to join our call centre team in Durham on a long term, temporary ongoing basis. Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role. Starting hourly rate of £11.44 which increases to £12.30...


  • Durham, United Kingdom Greenbean Full time

    Job Description We are looking for Customer Service Advisors to join our call centre team in Durham on a long term, temporary ongoing basis. Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role. Starting hourly rate of £11.44 which increases to £12.30...


  • Durham, Durham, United Kingdom Greenbean Careers Full time

    Job DescriptionAs a Service Delivery Advisor, you will be part of our call centre team, handling customer inquiries and resolving issues efficiently. You will work on various shift patterns, including 4-day weeks, between 8am and 8pm, Monday to Sunday. A starting hourly rate of £11.44 increases to £12.30 after 12 weeks, with immediate start dates...


  • Durham, United Kingdom CV-Library Full time

    At Gillespie Recruitment we pride ourselves in helping you find the perfect role. Our client is an established and fast-growing consultancy who are looking to recruit a Customer Support Advisor to join their organisation. Benefits As well as offering a competitive salary, in return for your hard work and dedication, you will be rewarded with a range of...


  • Durham, United Kingdom Gel Resourcing Ltd Full time

    Occupational Health Advisor - Durham A leading in-house client of ours in Durham is looking for an experienced Occupational Health Advisor, to work on a part-time, permanent basis, within their friendly and supportive team. The role: - Full OH Remit - A mix of home and site working Desirable: - A postgraduate qualification in OH / Diploma. - On part 3...

  • Service Advisor

    7 months ago


    Durham, United Kingdom Croxdale Group Full time

    We are looking to recruit a Service Advisor to join our busy Service team. Croxdale Group continues to expand, and we recognise a need to increase our team in order to meet demand and maintain customer service. As such we require a self-motivated individual, who is able to use their own initiative to work alongside our existing team in our busy Service...

  • HR Advisor

    4 days ago


    Durham, United Kingdom Lynn Bennett Resourcing Full time

    **DURHAM (Ref 442 ) PERMANENT** **up to £35k Hybrid working + excellent benefits** Our client is a multi award winning business who invest significantly in to the wellbeing of their people, which in turn leads to a high performing culture and ensures a great end customer experience. Reporting to the HRM you will work with a fantastic HR team, including...