French Customer Service Agent

2 weeks ago


Edinburgh, United Kingdom Foundever Full time

**Required Language**
French

**Employment Type**
Full time

**Contract Type**
Permanent

**Description**
About Foundever ??

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.??

**French Customer Service Adviser**

**About the job**

We are currently recruiting for a Customer Service Adviser to join an exciting Client, Harman, leader in Personal, Home and Car Audio systems.

The main purpose of this role is to work closely with the client to provide professional and efficient support to their customers.

The role is Monday through Sunday, giving you flexibility around your work life balance.

**What You’ll Do**
- Identify and assess customers’ needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right processes/tools.
- Work with spare parts and marketing departments to resolve problems
- Ensure accurate documentation of each contact
- Handle contacts related to
- Resolve consumer complaints related to service centres, products, business practices, policies, etc.
- Questions concerning consumer audio electronics: headphones, portables, home audio and car audio products
- Online web-sales support: Product and Parts sales, returns, refunds, fraud
- Recommend new products - Up sell and Cross sell wherever possible
- Take initiative to learn new programs and scenarios, increase knowledge and understanding of their products.
- Report problems related to customers, operations, telephone system and/or system hardware/software to appropriate resource.
- Abide by their policies and security requirements.
- Make outbound calls to customers when needed according to procedure.
- Advise customers of the most appropriate options/solution
- Using your initiative to decide if a problem/query should be escalated

**Skills You’ll Need**
- Passion for music & Customer Service
- To respond to all client activities within given timescales, efficiently, effectively and accurately
- Good interpersonal and communication skills
- Excellent troubleshooting skills
- Basic knowledge about WIFI and home network. Connect PC, Phone or tablet to network access.
- Knowledge / awareness of Bluetooth, standard A/V connections (HDMI, SPDIF etc.), wireless devices, Android, iOS, Windows
- Streaming Services knowledge
- Fluent in English and French - both written and verbal
- To have the ability to manage own workload within a demanding environment
- Excellent attention to detail
- Commitment to a high level of accuracy

**Desirable Skills**
- Technical background would be an advantage

**Working Hours**
- 40-hour contract
- Monday to Sunday between 8am to 5pm
- Weekends between 8am to 4.30pm

**Benefits**
- Employee benefits scheme that works with the best UK retailers
- Learning and Development courses
- Career opportunities within the account and across site
- Monthly incentives



  • Edinburgh, United Kingdom Search Consultancy Full time

    **French Customer Service** **Location -**Modern office in Edinburgh city centre **Pay -**£24,000 **Hours -** 37.5 per week, Monday to Friday, rotational weekends **Start Date -** Monday 30th January Are you fluent in French and looking for an exciting new career opportunity? Exciting opportunity with our market leading Ecommerce client in Edinburgh...


  • Edinburgh, United Kingdom Search Consultancy Full time

    French Speaking Customer Service Advisor - Edinburgh based hybrid - Monday to Friday hours - Annual Salary - £24,000 - Start date - January 2023 Are you fluent in French and looking for an exciting new career opportunity? Exciting opportunity with our market leading Ecommerce client. This growing client supports it's consumers by the partnership of...


  • Edinburgh, United Kingdom Search Consultancy Full time

    **French Customer Service Advisor** **Location - **Modern office in Edinburgh city centre **Pay - **£24,000 **Hours -** 37.5 per week, Monday to Friday, rotational weekends **Start Date -** Monday 30th January Are you fluent in French and looking for an exciting new career opportunity? Exciting opportunity with our market leading Ecommerce client in...


  • Edinburgh, United Kingdom C&M Executive Recruitment Full time

    **Customer service advisors** - French speakers Required for this expanding travel company. They are looking to fill 4 positions, office based 23k plus 1k language allowance. They are looking for fluent French speakers from travel, hospitality or other service related industries. 2 years call centre experience is a must. **Customer service advisors...


  • Edinburgh, United Kingdom Data Vertex Full time

    Join our thriving organization as a Remote Customer Service Agent/Administrator, a unique role combining the customer-oriented focus of a service agent with the precise, detail-oriented skills of an administrator. As a Remote Customer Service Agent/Administrator, you will serve as a front-line ambassador for our brand while also ensuring smooth and...


  • Edinburgh, United Kingdom Pertemps Scotland Full time

    **NEW YEAR, NEW CAREER MOVE?** Are you looking for an exciting new role in the new year? Are you looking for a challenging role where you can expand your current skills with a company that will support your career progression and who puts people first? If the answer is yes, then we may have the perfect role for you! **Customer Service Agent**(no sales...


  • Edinburgh, United Kingdom Scottish Prison Service Full time

    To provide general administrative services for Agents Visits. Facilitate a booking service for Agents Visits (including a variety of other service providers), co-ordination of Video Conferencing facilities for the Appeals Courts and other court services. This role is the point of contact for visiting agents, Police, external partner agencies, SPS...


  • Edinburgh, United Kingdom UK Civil Service Full time

    Job summaryThe Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.��Inclusive and diverse teams are...


  • Edinburgh, United Kingdom BES - Goole Full time

    Bailey Employment Services are currently recruiting Customer Service Agent for our client Lloyds Banking Group in Edinburgh. **The position**: Reporting to a Team Manager, a Business Banking advisor delivers an excellent customer experience for new to bank customers, supporting our customers through the process of opening their Business Accounts. The...


  • Edinburgh, United Kingdom Randstad Delivery Full time

    Looking for variety in a new and customer facing role? Do you have a passion for driving to new areas? Can you deal with new faces and have an upbeat conversation?This is the perfect role for you!Position: Driving Field Agent Location: EdinburghHourly rate: £12.40Duration: 3 months+ Hours: 22 -30 pwContract type: Temporary (weekly pay through Randstad)...


  • Edinburgh, United Kingdom Randstad Delivery Full time

    Looking for variety in a new and customer facing role? Do you have a passion for driving to new areas? Can you deal with new faces and have an upbeat conversation? This is the perfect role for you! Position: Driving Field Agent Location: Edinburgh Hourly rate: £12.40 Duration: 3 months+ Hours: 22 -30 pw Contract type: Temporary (weekly pay through...


  • Edinburgh, United Kingdom BES - Goole Full time

    Bailey Employment Services are currently recruiting Customer Service Agent for Lloyds Banking Group in Edinburgh. **The position**: Reporting to a Team Manager, a Business Banking advisor delivers an excellent customer experience for new to bank customers, supporting our customers through the process of opening their Business Accounts. The Business banking...


  • Edinburgh, United Kingdom Randstad Delivery Full time

    Looking for variety in a new and customer facing role? Do you have a passion for driving to new areas? Can you deal with new faces and have an upbeat conversation?This is the perfect role for you!Position: Driving Field Agent Location: EdinburghHourly rate: £12.40Duration: 3 months+ Hours: 22 -30 pwContract type: Temporary (weekly pay through Randstad)...


  • Edinburgh, United Kingdom Pertemps Network Group Full time

    **Job Description**: If you are a natural people person who has excellent communication skills, takes pride in their work, have great attention to detail and already have experience in delivering excellent customer service, then becoming a customer service advisor for one of the UK's largest banks may be the perfect opportunity for you. **Location**: Teviot...


  • Edinburgh, United Kingdom TBF Centre ta KW Scotia Full time

    Keller Williams Scotland, one of Scotland's fastest growing Estate Agents, is looking for Self-Employed Estate Agents (with or without experience) to join our successful team of 400 UK-wide agents. This is a great opportunity develop your Estate Agent career within the world’s largest premium estate agents brand with 185,000+ agents globally. The key to...


  • Edinburgh, United Kingdom Blueprint Recruitment Limited Full time

    **Salary**: £ Neg DoE, Plus Benefits Start Date: 25/09/2023 Location: Edinburgh Sector:Construction Discipline: Spray Polisher Employment Type: Permanent Duration: Permanent Permanent job opportunity in early 2023 for a skilled French Polisher / Spray Polisher based in Edinburgh. Travel & Subsistance allowance considered. Our client based in...


  • Edinburgh, United Kingdom Trip.com Full time

    **Customer Service Advisor** **About us** **Role Overview** We are seeking high-performing, passionate and enthusiastic Customer Service Advisors to join us on our journey of growth and expansion into the European market. The standard working pattern will be 37.5 hours per week. You will work shifts on a rotation basis including weekends and public...


  • Edinburgh, United Kingdom NFU Mutual Full time

    **The Role** As one of the UK’s leading general insurance and financial services companies, NFU Mutual has been meeting our customers’ needs for over 100 years. The ability to thrive in a busy working environment while working as part of a team. A willingness to learn and plenty of enthusiasm. A confident telephone manner and IT skills. Previous...

  • Viewing Agent

    4 weeks ago


    Edinburgh, United Kingdom MOV8 Real Estate Full time

    **Viewing Agent** We are looking for a Viewing Agent to join our Real Estate department. The role is responsible for representing our invaluable clients, and the company, by delivering a first class customer service whilst showing potential buyers round their properties. Our field based Viewing Agent forms a part of our high achieving Property Sales Team....

  • Viewing Agent

    4 weeks ago


    Edinburgh, United Kingdom MOV8 Real Estate Full time

    **Viewing Agent** We are looking for a Viewing Agent to join our Real Estate department. The role is responsible for representing our invaluable clients, and the company, by delivering a first class customer service whilst showing potential buyers round their properties. Our field based Viewing Agent forms a part of our high achieving Property Sales Team....