Service Advisor Bmw Basingstoke
2 weeks ago
JOB PURPOSE
The role of the Service Advisor is to:
- Provide our customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.
- Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.
- Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our brand standards.
- Here at Harwoods, we highly value organisational, communication and time management skills along with a friendly smile.
Department/Business/Location:
Service
Reports to:
Aftersales Manager
KEY RESPONSIBILITIES
- Provide exceptional levels of customer service and ownership throughout your customer’s Harwoods experience.
- Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
- Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
- Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
- Confidently establish an understanding agreement with the customer of the work to be carried out.
- Accurately maintain the service department loading system in line with workshop capacity.
- Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.
- Understand and adhere to manufacturer service requirements.
- Maintain safe working practices and abide high standards of the business.
- Take on additional responsibilities as required by the business.
Skills & Requirements
Essential
- Full UK driving licence.
- Organised.
- Smart appearance.
- Confident.
- Ability to excel in a team-based environment and achieve common goals.
Experience
**PREVIOUS AUTOMOTIVE EXPERIENCE BENEFICIAL.**
Desirable
- Relevant experience in a customer facing role delivering excellent service.
Hours: Mon - Fri 8am - 6pm Saturday rota 2/4
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00-£30,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: Basingstoke BMW
-
Service Advisor Bmw Basingstoke
5 days ago
Basingstoke, United Kingdom Harwoods Group Full timeJOB PURPOSE The role of the Service Advisor is to: - Provide our customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication. - Be a knowledgeable and supportive point of contact for customers requiring servicing...
-
Customer Support Advisor
5 days ago
Basingstoke, United Kingdom Pertemps Basingstoke Full timeCustomer Support Advisor Pertemps are currently recruiting for a Customer Support Advisor to join a manufacturer company based in Basingstoke. This is a full-time, permanent position. Responsibilities as a Customer Support Advisor: - Dealing and resolving customer issues effectively to their satisfaction - Ensure that the customer requirements are...
-
Service Administrator
4 weeks ago
Basingstoke, United Kingdom Basingstoke Counselling Service Full time**Role title **Administrator **Reporting to **Office Manager **Employer **Basingstoke Counselling Service **Location **Goldings, London Road, Basingstoke, RG21 4AN. **Working hours **25 hours per week **Salary **£20,319 to £23,500 FTE per annum (dependent on experience), plus contributory pension scheme (based on hours worked per week) **Term of...
-
Service Advisor
5 days ago
Basingstoke, United Kingdom Just Recruitment Solutions Full time**Service Advisor Vacancy - Prestige Dealership near Basingstoke - £37,000 OTE** Experienced Service Advisor - Franchised Dealership £37,000 OTE per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works,...
-
Customer Service Administrator
3 weeks ago
Basingstoke, United Kingdom Pertemps Basingstoke Full timeCustomer Service AdministratorPertemps are currently recruiting for a Customer Service Administrator to join a leading Logistics company based in Chineham Business Park, Basingstoke. This is a full time temporary to permanent position.Responsibilities:- Answering the phone to our stores- Investigate variety of queries- Escalating queries out to our senior...
-
Customer Service Administrator
2 weeks ago
Basingstoke, United Kingdom Pertemps Basingstoke Full timeCustomer Service Administrator Pertemps are currently recruiting for a Customer Service Administrator to join a leading Logistics company based in Chineham Business Park, Basingstoke. This is a full time temporary to permanent position. Responsibilities: - Answering the phone to our stores - Investigate variety of queries - Escalating queries out to our...
-
Customer Service Administrator
3 days ago
Basingstoke, United Kingdom Pertemps Basingstoke Full timeCustomer Service AdministratorPertemps are currently recruiting for a Customer Service Administrator to join a leading Logistics company based in Chineham Business Park, Basingstoke. This is a full time temporary to permanent position.Responsibilities:- Answering the phone to our stores- Investigate variety of queries- Escalating queries out to our senior...
-
Service Advisor
4 weeks ago
Basingstoke, United Kingdom Auto Skills UK Full timeSERVICE ADVISOR Basic Salary - £26,000 + Bonus Location - Basingstoke Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor - Take Service Department bookings. - Ensure efficient workshop loading, whilst attending to all...
-
Customer Service Administrator
3 weeks ago
Basingstoke, United Kingdom Pertemps Basingstoke Full timeCustomer Service AdministratorPertemps are currently recruiting for a Customer Service Administrator to join a leading Logistics company based in Chineham Business Park, Basingstoke. This is a full time temporary to permanent position.Responsibilities:- Answering the phone to our stores- Investigate variety of queries- Escalating queries out to our senior...
-
Service Advisor
4 weeks ago
Basingstoke, United Kingdom Yeomans Limited Full timeService Advisor - Yeomans Nissan Basingstoke- We are currently looking for a highly motivated Service Advisor to join our growing team at Yeomans Nissan Basingstoke.At Yeomans, we take great pride in our excellent customer service, working hard to ensure our customers are extremely satisfied with their experience. We always aim to meet or exceed our...
-
Customer Service Administrator
3 weeks ago
Basingstoke, United Kingdom Pertemps Basingstoke Full timeCustomer Service AdministratorPertemps are currently recruiting for a Customer Service Administrator to join a leading Logistics company based in Chineham Business Park, Basingstoke. This is a full time temporary to permanent position.Responsibilities:- Answering the phone to our stores- Investigate variety of queries- Escalating queries out to our senior...
-
Service Advisor
4 weeks ago
Basingstoke, United Kingdom Just Recruitment Solutions Full time**Service Advisor Vacancy - Prestige Dealership near Basingstoke - £37,000 OTE** Experienced Service Advisor - Franchised Dealership £37,000 OTE per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works,...
-
Service Advisor
2 weeks ago
Basingstoke, United Kingdom ACS Automotive Recruitment Consultancy Full timeService Advisor£25-30k DOE with £30-35k OTEBasingstokePermanent/Full TimeWorking Hours: Monday to Friday (7.30am – 5.30pm or 8am – 6pm) / 1 in 4 Saturdays (8am – 2pm)Our client, a Motor Trade main dealer group in the Basingstoke area, is on the lookout for an experienced Service Advisor to join their busy team. If you are interested in finding out...
-
Automotive Service Advisor
4 weeks ago
Basingstoke, United Kingdom Just Recruitment Solutions Full time**Service Advisor Vacancy - Basingstoke - £34,200** Mon - Fri 8am-6pm, 1in4Saturdays 8.30am -1pm Experienced Service Advisor Prestige Franchise Dealership £34,200 ote per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of...
-
Customer Service Administrator
4 weeks ago
Basingstoke, United Kingdom Pertemps Basingstoke Full timeCustomer Service Administrator Pertemps are currently recruiting for a Night Customer Service Administrators to join a leading Logistics company in their Head office based in Chineham Basingstoke. This is a temp to perm position. Working on a 4 on 4 off shift pattern 7pm - 7am. Responsibilities as a Customer Service Administrator: - Logging queries on the...
-
Automotive Service Advisor
4 days ago
Basingstoke, United Kingdom Just Recruitment Solutions Full time**Service Advisor Vacancy - Basingstoke - £29,000** Mon - Fri 8am-6pm, 1in4Saturdays 8.30am -1pm Experienced Service Advisor Prestige Franchise Dealership £29,000 ote per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of...
-
Customer Service Advisor
4 weeks ago
Basingstoke, United Kingdom Reed Business Support Full timeCustomer Service Advisor Salary £20,875 Permanent Full Time Based in Basingstoke REED Business Support are actively recruiting on behalf of an established organisation for a permanent Customer Service Advisor. This is an excellent opportunity for an individual who has previous experience in customer service. As a Customer Service Advisor, you will be...
-
Customer Service Administrator
5 days ago
Basingstoke, United Kingdom Pertemps Basingstoke Full timeCustomer Service Administrator Pertemps are currently recruiting for a Night Customer Service Administrators to join a leading Logistics company in their Head office based in Chineham Basingstoke. This is a temp to perm position. Working on a 4 on 4 off shift pattern 7pm - 7am. Responsibilities as a Customer Service Administrator: - Logging queries on the...
-
Customer Service Administrator
2 weeks ago
Basingstoke, Hampshire, United Kingdom Pertemps Basingstoke Full timeCustomer Service Administrator Pertemps are currently recruiting for a Customer Service Administrator to join a leading Logistics company based in Chineham Business Park, Basingstoke. This is a full time temporary to permanent position. Responsibilities: - Answering the phone to our stores - Investigate variety of queries - Escalating queries out to our...
-
Service Advisor
3 weeks ago
Basingstoke, United Kingdom Inchcape Full timeService Advisor - Toyota Basingstoke (£28,820pa + OTE circa £37k ) Create experiences you can be proud of. Working with world-class brands as a Service Advisor, you’ll have the drive to deliver outstanding and trusted experiences for our customers. As part of a successful, global automotive group, you’ll broaden your experience across both sites and...