Service Advisor Bmw Basingstoke

3 weeks ago


Basingstoke, United Kingdom Harwoods Group Full time

JOB PURPOSE

The role of the Service Advisor is to:

- Provide our customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.
- Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.
- Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our brand standards.
- Here at Harwoods, we highly value organisational, communication and time management skills along with a friendly smile.

Department/Business/Location:
Service

Reports to:
Aftersales Manager

KEY RESPONSIBILITIES
- Provide exceptional levels of customer service and ownership throughout your customer’s Harwoods experience.
- Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
- Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
- Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
- Confidently establish an understanding agreement with the customer of the work to be carried out.
- Accurately maintain the service department loading system in line with workshop capacity.
- Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.
- Understand and adhere to manufacturer service requirements.
- Maintain safe working practices and abide high standards of the business.
- Take on additional responsibilities as required by the business.

Skills & Requirements

Essential
- Full UK driving licence.
- Organised.
- Smart appearance.
- Confident.
- Ability to excel in a team-based environment and achieve common goals.

Experience

**PREVIOUS AUTOMOTIVE EXPERIENCE BENEFICIAL.**

Desirable
- Relevant experience in a customer facing role delivering excellent service.

Hours: Mon - Fri 8am - 6pm Saturday rota 2/4

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Referral programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: Basingstoke BMW



  • Basingstoke, United Kingdom Harwoods Group Full time

    JOB PURPOSE The role of the Service Advisor is to: - Provide our customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication. - Be a knowledgeable and supportive point of contact for customers requiring servicing...


  • Basingstoke, United Kingdom Pertemps Basingstoke Full time

    Customer Service Advisor Pertemps are currently recruiting for a Customer Service Advisor to join a storage facility based in Basingstoke. This is a full-time, permanent position. Responsibilities as a Customer Service Advisor: - Deal with sales enquiries from customers over the telephone and face to face - Advise and selling a range of services to...

  • Service Advisor

    4 hours ago


    Basingstoke, United Kingdom The Recruitment Solution (London) Ltd Full time

    Service Advisors,Do you want to earn 38k+ OTE working as a Service Advisor? Working with a progressive, supportive and well respected dealer group and a fantastic brand. If so, The Recruitment Solution have the perfect role for you! The opportunity is based within their successful dealership in the Basingstoke area. The ideal candidate will have main dealer...


  • Basingstoke, United Kingdom Yeomans Limited Full time

    **Job Advertisement**:Automotive Customer Service Advisor - Nissan Franchised Car Dealership - **£42,500 OTE** Are you passionate about the automotive industry and delivering exceptional customer service? We have an exciting opportunity for an experienced Automotive Customer Service Advisor to join our Nissan franchised car dealership. If you thrive in a...


  • Basingstoke, United Kingdom The Recruitment Co Full time

    **Customer Service Advisor - Basingstoke** **37.5 Hours Per Week - Full Time - Permanent** **Salary: £21,500 p/a** **Shifts between 8am - 6pm / Mon - Fri** **What You'll Be Doing**: - Working on behalf of some of the largest globally recognised names in the Life & Pensions industry; - Delivering excellent customer service to our valued customers,...

  • Service Advisor

    3 days ago


    Basingstoke, United Kingdom KPI People Full time

    **Service Advisor - Basingstoke -** **Basic Salary - £26,000 -** **OTE - £34,000 -** **Great Benefits Package -** Our client, a busy franchised car dealership in Basingstoke has the requirement for a Service Advisor to join their successful Aftersales team. **Responsibilities** As a Service Advisor your responsibilities will include: Meet and Greet...

  • Parts Advisor

    2 days ago


    Basingstoke, United Kingdom Silcom Recruitment Ltd Full time

    **The Role**: Silcom Recruitment are seeking a Parts Advisor to join a well refurbished main dealership with a highly regarded brand based in Basingstoke. This Parts Advisor vacancy is a great opportunity for those looking to take on a new challenge, join a large and well-founded business of industry experts and to found a profitable career in a...

  • Service Advisor

    1 month ago


    Basingstoke, United Kingdom Inchcape Full time

    **Service Advisor - Toyota Basingstoke** - (£28,820pa + OTE circa £37k )_ **Create experiences you can be proud of.** Working with world-class brands as a Service Advisor, you’ll have the drive to deliver outstanding and trusted experiences for our customers. As part of a successful, global automotive group, you’ll broaden your experience across both...


  • Basingstoke, United Kingdom KPI People Full time

    **Temporary Parts Advisor - Basingstoke -** **£14 - £15 Per Hour - Immediate Start -** **Weekly Pay -** **No Saturdays -** **Paid Overtime -** **Flexible Contract Length -** Our client, a busy franchised car dealership, in Basingstoke has the requirement for an experienced Temporary Service Advisor to join them with an immediate start contract. **_Our...

  • Service Advisor

    2 weeks ago


    Basingstoke, United Kingdom Jago Consultants Ltd Full time

    Service Advisor - Automotive industry needed in the Basingstoke area.  I am working with a Car Dealership in the Basingstoke area who are currently looking for a Service Advisor to join their growing team. Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world-class customer service? About...

  • Service Advisor

    4 days ago


    Basingstoke, United Kingdom Jago Consultants Full time

    **Job role - **_**Service Advisor**_ **Location - **_**Basingstoke**_ **Salary - **_**Dependant on experience (up to £31,000 OTE)**_ I am recruiting for a very fast growing automotive dealership in the **Basingstoke **area who are looking for an experienced **Service Advisor** to join their hugely successful dealership. - **Service Advisor job duties...

  • Service Advisor

    2 weeks ago


    Basingstoke, United Kingdom Inchcape Retail Limited Full time

    Service Advisor - Toyota Basingstoke £28,820pa + OTE circa £37k Create experiences you can be proud of. Working with world-class brands as a Service Advisor, you’ll have the drive to deliver outstanding and trusted experiences for our customers. As part of a successful, global automotive group, you’ll broaden your experience across both sites and...

  • Service Advisor

    4 weeks ago


    Basingstoke, United Kingdom HCP International Full time

    **Category**:Passenger Car Dealership, Service **Location**:Basingstoke **Salary**:Basic salary of £26,000 OTE of £32,000 **ROLE DETAILS**: I am in search of a capable, experienced, customer focused **Service Advisor **to** **join a premium vehicle brand in their service department, in **Basingstoke,** **Hampshire**. You will be the first port of call...


  • Basingstoke, United Kingdom Pertemps Basingstoke Full time

    Customer Service Administrator Pertemps are currently recruiting for a Customer Service Administrator to join a leading Logistics company based in Chineham Business Park, Basingstoke. This is a full time temporary to permanent position. Responsibilities: - Answering the phone to our stores - Investigate variety of queries - Escalating queries out to our...


  • Basingstoke, United Kingdom Pertemps Basingstoke Full time

    Customer Service AdministratorPertemps are currently recruiting for a Customer Service Administrator to join a leading Logistics company based in Chineham Business Park, Basingstoke. This is a full time temporary to permanent position.Responsibilities:- Answering the phone to our stores- Investigate variety of queries- Escalating queries out to our senior...


  • Basingstoke, United Kingdom Pertemps Basingstoke Full time

    Customer Service Administrator Pertemps are currently recruiting for a Customer Service Administrator to join a leading Logistics company in their Head office based in Chineham Basingstoke. This is a temp to perm position. Working Monday to Friday with one day every other weekend. We are also looking for temporary Customer Service Administrator to work for...


  • Basingstoke, United Kingdom Pertemps Basingstoke Full time

    Customer Service AdministratorPertemps are currently recruiting for a Customer Service Administrator to join a leading Logistics company based in Chineham Business Park, Basingstoke. This is a full time temporary to permanent position.Responsibilities:- Answering the phone to our stores- Investigate variety of queries- Escalating queries out to our senior...

  • Parts Advisor

    2 weeks ago


    Basingstoke, United Kingdom The Recruitment Solution (London) Ltd Full time

    Parts Advisors,Would you like an attractive salary package with the opportunity of earning in excess of £30,000 pa? Would you like to join a stable team with a friendly work environment? Would you like to work with a great group and a terrific, brand? The Recruitment Solution are working directly with a dealer group, for one of there dealerships based in...

  • Service Advisor

    2 days ago


    Basingstoke & Deane, Hampshire, United Kingdom The Recruitment Solution Full time €38,000

    Service Advisors, Do you want to earn 38k+ OTE working as a Service Advisor? Working with a progressive, supportive and well respected dealer group and a fantastic brand. If so, The Recruitment Solution have the perfect role for you! The opportunity is based within their successful dealership in the Basingstoke area. The ideal candidate will have main...


  • Basingstoke, United Kingdom Pertemps Basingstoke Full time

    Customer Service AdministratorPertemps are currently recruiting for a Customer Service Administrator to join a leading Logistics company in their Head office based in Chineham Basingstoke. This is a temp to perm position. Working Monday to Friday with one day every other weekend.We are also looking for temporary Customer Service Administrator to work for the...