Neuro-oncology Clinical Support Worker

6 months ago


Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

Do you deliver compassionate excellence? Are you enthusiastic about learning and development? Do you want a new challenge? If yes then read on.We are looking for clinical support worker to join our Neuro-Oncology Cancer specialist nursing service at the Oxford University Hospitals NHS Trust. You will be working within our nursing teams under the supervision of our senior specialist nurses.

Our teams deliver a holistic approach to patient care using the latest technologies to support individualised assessments and care planning. The Clinical Support worker role has been developed to provide general information and support about cancer and cancer services, to enable people to navigate the health and social care system and make choices that are best for their cancer and their life. A key aspect of the role involves daily and direct (e.g. face to face and telephone) communication with patients, relatives, carers, and other health and social care professionals. The information and nature of the communication required is sensitive due to the nature of cancer. Communication in this context requires a high degree of empathy, understanding, diplomacy, honesty, confidentiality and integrity.

Informal visits are strongly encouraged and advised

For further information or to arrange an informal visit please contact Ruzena Lanc Senior Specialist Nurse on 01865 234372 or Hannah Ball Deputy Lead Cancer Nurse on 01865 235354

**You should have**:
Relevant health or social care experience at AfC Band 3 or equivalent

Evidence of good communications skills both verbal and non-verbal.

Understanding of person-centred care

An understanding of the health and social care environment

Good IT skills and Effective organisation skills

An ability to deal with complex and difficult emotional situations

Our specialist teams are central to the delivery of excellent care to cancer patients attending the Oxford University Hospital. Our teams deliver a holistic approach to patient care using the latest technologies to support individualised assessments and care planning.

You will work closely with the wider MDT, cancer and palliative care services, providing a service across care boundaries in liaison with primary care. You will be part of a wider team of cancer specialist practitioners and be supported in your on-going development.

The role will be to support the Specialist Nursing Teams in the cancer services, ensuring a holistic, safe and efficient service for patients.

This role is responsible and accountable for their practice and behaviour under the guidance Senior Specialist / Specialist Nurses. This will support the management and care of patients throughout their treatment trajectory.

Main duties and responsibilities

Coordinate care by providing a single point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs

To provide general information and support about cancer and cancer services, to enable people to navigate the health and social care system and make choices that are best for their cancer and their life. A key aspect of the role involves daily and direct (e.g. face to face and telephone) communication with patients, relatives, carers, and other health and social care professionals. The information and nature of the communication required is sensitive due to the nature of cancer. Communication in this context requires a high degree of empathy, understanding, diplomacy, honesty, confidentiality and integrity.

Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non routine and refer complex decisions to the team for assessment and review.

Provide basic telephone advice and refer on or sign-post to other sources of support

Coordinate the necessary assessments, appointments or investigations to fast track people back into the system if required

Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or an emergency situation, alerting the team or enabling rapid response as appropriate

Communicate and signpost to appropriate needs related information

Guide people through the use of self-assessment resources

Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit

Coordinate care for people with non-complex care needs

To proactively identify patient and carer needs using knowledge, approved tools and procedures to ensure that people get the right support to meet their needs. The role requires use of judgment in responding to the needs of individuals. The level of judgment required relates to identifying the complexity of the situation, providing appropriate advice and escalating to the registered practitioner where appropriate

Coordinate



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