Resolution Officer
2 weeks ago
Vacancy ID:
- 038489
- Town:
- Coventry
- Closing Date:
- Salary:
- 24,495
**Resolution Officer**
**Coventry**
**£24,495**
- Engage Services Ltd is part of the Marston Holdings Limited group of companies and works on behalf of many major household names from the utilities sector.- You will visit our client’s customers at their premises, both commercial and residential, to re-engage them with our client. You will also be visiting premises to establish occupier details, confirm meter readings and provide invaluable information.- Engage Services reconnect thousands of customers every week and supply a service that is vital to our client’s requirements for treating customers fairly.**What you will be doing**:
- Communicating effectively and professionally with all customers and clients
- Working effectively and professionally within the policies, procedures, aims objectives and philosophy of the company
- Proactively working towards all targets set
- Identifying and appropriately deal with all disputes in line with procedure
- Being receptive and open to coaching and feedback to enhance performance delivery.
**What's in it for you?**
- 25 days annual leave plus bank holidays
- Competitive salary
- Training and Development Pension scheme
- Death in service
- _We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees._
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