Maintenance Administrator

3 weeks ago

Coventry, United Kingdom Pertemps Bond Full time
My client is a reputable lettings agency dedicated to providing exceptional property management services to landlords and tenants alike. With a focus on professionalism, efficiency, and customer satisfaction, we strive to maintain the highest standards in property maintenance and upkeep.

They are seeking a detail-oriented and organized Maintenance Administrator to join our team. The Maintenance Administrator will play a crucial role in coordinating and overseeing maintenance requests, scheduling repairs and inspections, and ensuring the timely resolution of property-related issues. This position requires excellent communication skills, strong attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities:
  • Receive and log maintenance requests from tenants, landlords, and property managers via phone, email, or online portal.
  • Prioritize and schedule maintenance tasks based on urgency, severity, and availability of resources.
  • Coordinate with external contractors, vendors, and service providers to schedule repairs, inspections, and routine maintenance tasks.
  • Communicate with tenants and landlords to provide updates on the status of maintenance requests and ensure timely resolution of issues.
  • Maintain accurate records of maintenance activities, including work orders, invoices, and warranty information.
  • Monitor and track maintenance expenses against budgetary constraints and report any discrepancies to management.
  • Conduct periodic inspections of properties to identify maintenance needs and ensure compliance with property standards and regulations.
  • Assist with the procurement of materials, supplies, and equipment needed for maintenance projects.
  • Handle inquiries and complaints related to maintenance issues with professionalism and empathy, striving to exceed customer expectations.
  • Collaborate with the property management team to develop and implement policies and procedures for efficient maintenance operations.
Qualifications:
  • Previous experience in property management, facilities management, or a related field is preferred.
  • Strong organizational skills and the ability to prioritize tasks effectively in a dynamic work environment.
  • Excellent communication skills, both verbal and written, with the ability to interact professionally with tenants, landlords, contractors, and colleagues.
  • Proficiency in computer applications, including Microsoft Office Suite and property management software (e.g., Yardi, AppFolio).
  • Knowledge of building systems and maintenance processes, including HVAC, plumbing, electrical, and general repairs.
  • Attention to detail and accuracy in record-keeping, data entry, and documentation.
  • Ability to work independently with minimal supervision and as part of a team.

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