2nd / 3rd Line Engineer - £200 to £225 p/d (inside IR35)

2 weeks ago

Coventry, United Kingdom Adecco Full time

Adecco Public is partnering with an organisation who is looking to engage an Infrastructure Engineer on an initial 6 month contract with potential extensions and/or permanent employment. The post is to support 2nd / 3rd Line IT support to all corporate computer systems and associated Infrastructure, including VMware, Netapp, Microsoft, Office 365 and Citrix technologies. This role will offer hybrid working but a weekly onsite presence is expected.

To be considered for the role you will ideally have strong public sector experience.

Duties and responsibilities: -

** Undertake, in conjunction with the Senior Technical Services Manager, the development, planning, implementation and support of standard server systems
** Ensure that corporate computer systems are supported effectively, including routine housekeeping, e.g. Monitoring server estate using SCOM and Backup schedules
** Undertake acceptance testing, installation, commissioning, software loading and configuration. Troubleshooting ICT equipment, such as Servers and Network components, ensuring such ICT equipment conforms to the appropriate safety standards
** As part of the server team, you will ensure support requests are handled within agreed SLA timeframes and followed ITIL framework best practices.
** Utilising resources effectively and efficiently to achieve a quality service for the organisation
** Support and supervise more junior ICT members in the execution of their job role
** Be conversant with the principles, configuration and use of standard computer operating systems, such as Microsoft Windows Server technologies
** Undertake advanced problem determination and resolution on ICT equipment and services, and liaise with ICT staff, in particular the Technical Leads, and other parties as necessary to rectify such faults
** Use the LANDesk computer system to record, manage and monitor the progress of all jobs and incidents to their resolution, including invoking escalation procedures, where appropriate and keeping users and other system managers informed of progress
** Use the LANDesk computer system as the ICT asset management system, and to use the system for the production of management reports, as required


Skills and experience: -

** Recognised IT related academic or professional qualification/certification
** Experience implementing and supporting IT equipment and services
** Operational and/or project related computing experience
** Server technologies such as Active Directory, SQL, Exchange & backup technologies, Windows operating systems
** Cloud Technologies such as Office 365 and Azure
** Substantial experience in delivery of back office infrastructure support to users in a distributed environment
** Management and direction of technically competent staff
** Significant breadth of technical expertise built up from "hands on" operations and managing diverse applications and systems across a multi-site organisation

This is a really exciting opportunity to join a very well established team during a period of change.

The contract element will fall in scope for IR35 and will need to operate through an umbrella company. The rates quoted are payable to the Umbrella company and will incur deductions.

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