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    3 months ago

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Client Relationship Assistant

3 months ago

Burgess Hill, United Kingdom Radii Planet Group Full time

**Job Overview**:
Radii Planet Group are specialists in the design, manufacture and installation of the highest standard partitioning, architectural glass solutions and certified glazed fire rated systems. We create environmentally sustainable and beautifully designed spaces that matter to our clients and end users.

**Responsibilities**:

- Pro-actively identify, contact and engage with Architects, Contractors and end users in order to make appointments for our Account Managers to promote RPG products and services.
- Ensure databases and internal intelligence are used to maximum potential to identify and contact opportunities.
- Effectively communicate the potential of our products and services when speaking to potential clients to maximise opportunities for appointment.
- Organise CPDs and events to offer ongoing education and promotion of our products and services.
- Maintain accurate records of all interactions with prospects and update the CRM system with all relevant information.
- Ensure that the full information regarding all appointments and potential leads are passed on to the relevant Account Manager.
- Collaborate closely with Divisions to keep up to date with potential projects and assist in securing projects and responding to information requests.
- Work closely with Account Managers, the Pre-Construction Team and Divisional Directors to help develop and manage client accounts.
- Stay updated on the Group’s product and service range as well as industry trends and competitor offerings.
- Provide administrative support to the Account Managers and the Pre-Construction Team.
- Be proactive in developing your own development and knowledge.

**Skills / Qualifications**:

- Previous experience in a client relationship role, preferably in the construction sector.
- Excellent communication skills, both verbal and written, with a persuasive and confident telephone manner.
- Resilience and drive to continually build contacts and secure opportunities.
- An ability to persuade and handle objections.
- Goal oriented mindset with a track record of achieving targets.
- Excellent organisational skills with the ability to prioritise work and meet deadlines.
- Good knowledge of the construction industry, or an ability to quickly build and retain this.
- Excellent IT and database management skills.
- Self-motivated with the ability to use initiative without close supervision.
- GCSE English and Maths (or equivalent)

**Salary / Benefits**:

- Competitive salary of £23,000 to £26,000 per annum dependant on experience.
- Bonus Scheme.
- Workplace Pension Scheme.
- Option to join Private Medical Scheme following successful completion of probationary period.
- Life Assurance Cover.
- Annual leave of 20 days (increasing to 21 days following probationary period), plus 8 UK public holidays. Following 5 years’ service employees become eligible for an additional 5 days’ holiday per annum.
- The Company shut down between Christmas and New Year providing an additional 3 days’ off during this period.
- Modern office environment with kitchen facilities, refreshments and on-site parking.

**Location / Hours**:

- Based in Burgess Hill
- Working Hours: 9:00am to 5:30pm Monday to Thursday, and 9:00am to 5:00pm on Friday (with a one-hour lunch break each day).

This is an excellent opportunity to join an established and well respected Company who are experts in their field.
- **DI&SV Statement**:_

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 05/04/2024