Customer Service Assistant

2 weeks ago

Hackney, United Kingdom Royal Casino Slots Full time

**APPLICANTS MUST BE OVER 18**

**£10.50 - £11.20 per hour + CEMPETITIVE MONTHLY BONUS**

This is a fantastic opportunity to join our team working as a **Customer Service Assistant **at our **Royal Casino Slots Hackney** Location.

We operate the best gaming and amusement machines on the market with ongoing investment in the latest releases and technology. We pride ourselves on offering impeccable environments and service for customers to enjoy the experience. We have an outstanding pedigree of cleanliness and convenience.

We are part of a long established business that has an exciting future offering it's customers an unrivalled gaming experience. Come and be part of it
- 40 Hours per week
- Shift patterns will be varied over all opening hours

We are looking for someone who is friendly, outgoing and able to take on a challenge. You will have a professional, customer focused approach and a can do attitude.
- Confident
- Self-motivated and driven to succeed
- Highly organised and able to multitask
- Experienced in a customer facing role
- Have basic computer skills
- Well presented & Professional

You will be responsible for meeting, greeting, interacting and providing customers with an exceptional level of service. You will be on hand to help by answering questions and demonstrating new machine products and lead by example.

Following completion of training you will be:

- Welcoming customers and visitors into the shop
- Responsible for the store float and handling cash quickly, accurately & responsibly
- Key Holding
- Ensuring the company hygiene & cleanliness standards are achieved
- Preparing, Serving and storing food & refreshments
- Promoting products and services
- Promoting machines
- Providing a friendly and efficient service so as to encourage repeat business
- Assist the store manager when required, to ensure that the store is performing efficiently on a day-to-day basis and the required standards are being met or surpassed
- Administration tasks including personnel and legal compliance
- Provide staff training and development

**Job Types**: Full-time, Permanent

**Salary**: £10.50-£11.20 per hour

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Tips

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