Customer Service Advisor

1 month ago


Hackney, United Kingdom CHANGE UN LIMITED Full time

To provide a first class professional customer service to residents and customers of London Borough of Hackney as a first point of contact.

To resolve complex technical enquires from visitors in relation to a wide range of housing management and leasehold enquiries including repair notifications, rent and general housing management enquiries.

To possess extensive technical knowledge of a wide range of functions, policies and procedures in order to resolve resident concerns and provide a one stop shop service. To contribute towards service development plans and support the management in implementation of these plans.

**Qualifications and Knowledge Requirements**:

- Experience of dealing with customer enquiries.
- Experience of working in a customer service environment
- Experience of team work within a busy office environment.
- Knowledge of principles behind delivering an excellent customer service

**Job Types**: Full-time, Temp to perm
Contract length: 8 months

**Salary**: £15.00-£16.00 per hour

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hackney: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service (required)
- Administrative (required)
- public sector housing (required)

Work Location: In person

Reference ID: R919921Q
Expected start date: 31/05/2023



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