Customer Service Advisor
1 month ago
To provide a first class professional customer service to residents and customers of London Borough of Hackney as a first point of contact.
To resolve complex technical enquires from visitors in relation to a wide range of housing management and leasehold enquiries including repair notifications, rent and general housing management enquiries.
To possess extensive technical knowledge of a wide range of functions, policies and procedures in order to resolve resident concerns and provide a one stop shop service. To contribute towards service development plans and support the management in implementation of these plans.
**Qualifications and Knowledge Requirements**:
- Experience of dealing with customer enquiries.
- Experience of working in a customer service environment
- Experience of team work within a busy office environment.
- Knowledge of principles behind delivering an excellent customer service
**Job Types**: Full-time, Temp to perm
Contract length: 8 months
**Salary**: £15.00-£16.00 per hour
**Benefits**:
- Company events
- Company pension
- Gym membership
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Hackney: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service (required)
- Administrative (required)
- public sector housing (required)
Work Location: In person
Reference ID: R919921Q
Expected start date: 31/05/2023
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