Rent & Service Charge Policy Advisor

4 weeks ago

Liverpool, United Kingdom The Riverside Group Full time

Job Title: Rent & Service Charge Policy Advisor
Contract type: Fixed term contract until 31st May 2024

**Salary**: £32,339
Working Pattern: Monday-Friday Hybrid
Location: Liverpool

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

**The difference you’ll make**

The role holder will Support the Group Policy - Rent and Service Charge function in the implementation of its policies and procedures to ensure the accurate formulation of service charges for all customer types and the maintenance of associated modelling and calculators.

You will also provide a customer focussed Rent and Service Charge Policy service, delivering advice and support to finance and operational colleagues regarding service charge matters including associated business rules and formulae.

**So, who are you?**

Essentially, we’re looking for someone with Solid knowledge and hands on practical experience of legislation, regulations and standards relating to service charges within the Housing Sector.

You’ll need to demonstrate the ability to show initiative and propose solutions to issues identified. As well as being an excellent team player who can work flexibly to meet business requirements.

**Enjoy the rewards**

Working with us, you’ll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working and the chance to learn valuable new skills. We empower our people to do great work by investing in learning, personal development and technology.

If you’re the kind of person that wants to do a really great job and make a difference to our customers, we think you’ll love it here. Sound like a challenge you’d like to take on? Then get in touch and let’s talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

**Job Purpose**

Support the Group Policy - Rent and Service Charge function in the implementation of its policies and procedures to ensure the accurate formulation of service charges for all customer types and the maintenance of associated modelling and calculators.

Provide a customer focussed Rent and Service Charge Policy service, delivering advice and support to finance and operational colleagues regarding service charge matters including associated business rules and formulae.

**Accountabilities or “What you Have to Do”**
- Support the Service Charge Policy & Systems Manager to manage and oversee service charge processes for the Group, ensuring statutory deadlines are met.
- Ensure service charge letters produced for customers are accurate, consistent and comply with legislation, government guidelines and Group standards.
- Deputise for the Service Charge Policy & Systems Manager where required.
- Responsible for the preparation of financial information required for any First Tier Tribunals, liaising with key stakeholders including legal representatives and operational colleagues to ensure cases are prepared thoroughly and participants are briefed accordingly.
- Manage the workflow to monitor compliance checks for service charge expenditure.
- Maintain all collateral relating to Service Charge Policy, including procedures and letters, ensuring alignment to the overall Group Policy - Rent and Service Charge Strategy, government guidelines and Group standards.
- Administer escalated policy queries and issues, collaborating with the Service Charge Policy & Systems Manager to ensure the provision of expertise and support to complex, high profile, and high-risk issues.
- Maintain system records to ensure accurate data is held and issues are investigated and resolved in line with agreed procedures and service level agreements.
- Manage internal and external stakeholders effectively, building constructive working relationships to effectively deliver the Group Policy - Rent and Service Charge Strategy.
- Provide accurate and timely data as required to address customer queries and for review by others to support decision making.
- Support the Policy Administrator - Rent & Service Charges with their work and provide direction, where needed.
- Maintain and develop knowledge of regulatory, legal and systems knowledge to maintain competence in role.
- Actively contribute to the continuous improvement of processes, systems and procedures.
- Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
- Ensure all GDPR requirements are met in accordance with the Group’s policy, procedures and statutory requirements.
- Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures, and statutory requirements.

**Knowledge, S

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