Customer Service Administrator

3 weeks ago


Leeds, United Kingdom Eriks Full time

**Job title:  Customer Service Administrator**

**Job Location:  Leeds**

**ABOUT US -**

We are ERIKS, a technology driven, specialist industrial services provider offering a wide range of mechanical engineering solutions and technical services to an incredibly broad spectrum of industries. We are involved, often without you knowing, in your day to day lives from your breakfast in the morning, to the microchips in your mobile and even supporting the NHS. We have over 7500 specialist colleagues in 20 countries adding ERIKS Value for industrial customers worldwide. Over the last 80 years, we continued to embed an entrepreneurial spirit and through our passion, specialism, and innovation, we make industry work better.

**ABOUT YOU -**

You’re driven by the thought of delivering customer service excellence with ERIKS key customers, working in one of our Service Centres. You enjoy building relationships and are excited about the opportunity to play a part in both servicing our existing customers and growing our business with new customers.

**ABOUT THE ROLE -**

In this role you will be the first point of contact for ERIKS customers when enquiring about our products and services.

At ERIKS, every day is different, from the nature of the products on offer, to the industry our customers are from.

You'll be adaptable, a problem solver, and want to work in a fast-paced, dynamic environment.

**Key Responsibilities**
- Initiating, developing, and maintaining customer relationships.
- Establishing customer requirements.
- Preparing, submitting, and following up customer quotations.
- Order processing.
- Providing basic levels of technical support on the products/services available from ERIKS (Full training provided).
- Introducing customers to new products/services.
- Providing market leading levels of customer service

**Experience/ skills required**
- Strong written and verbal communication skills
- Positive 'can-do' attitude
- Ability to communicate effectively at all levels
- Administrative Skills - Confident and able to work with Microsoft packages such as outlook and excel
- Knowledge of a similar industry is preferable but **not** essential

**ABOUT OUR OFFER -**

In return for your passion and commitment, we offer trust, support, and bespoke training to help ensure you continue to grow and thrive with us.

We empower all our employees to drive their own career and a development path and always look to grow our future leaders from within. Our internal Talent team will give you the tools you need to succeed in your career, and the ERIKS family will give you any support and guidance you may need to use them effectively.

On top of a competitive salary our benefits include:

- 25 days plus bank holidays annual holiday entitlement
- Contributory Pension
- Bike to Work Scheme
- Life assurance
- Income Protection
- Employee assistance Programme
- Professional qualifications and paid memberships
- Discounts on Microsoft products & O2 networks
- Long Service awards

**ABOUT OUR ENVIRONMENT**

We are immensely proud of our culture of empowerment, collaboration, and recognition.

If you believe you have what it takes, whilst not meeting all the criteria, please do get in touch as we would love to chat.

You never know, until you give it a go

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Cycle to work scheme
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Sales administration: 1 year (preferred)
- administration: 1 year (required)

Work Location: One location

Reference ID: R0010368



  • Leeds, United Kingdom Elevation Recruitment Full time

    Customer Service Administrator - Sherburn in Elmet, Leeds - £24,000 - £26,000 - Monday to Friday 8am - 4:30pm - Fantastic benefits package As an Customer Service Administrator, you will play a crucial role in the daily operations by accurately and efficiently processing customer orders. This role requires meticulous attention to detail, excellent...


  • Leeds, United Kingdom Insolvency Service Full time

    **Details**: **Reference number**: - 353471**Salary**: - £22,183 - £22,183- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- A2**Contract type**: - Permanent**Business area**: - Insolvency - Business Services Division**Type of role**: - Operational Delivery**Working pattern**: - Flexible...


  • Leeds, United Kingdom Express Bi Folding Doors Full time

    **Customer Services** We are one of the UK’s fastest growing specialist glazing solution providers offering high quality products manufactured in house and installed nationwide by our expert fitting teams. Due to phenomenal growth we are looking to recruit an experienced Customer Service Coordinator to join our busy team. You will portray professionalism...


  • Leeds, United Kingdom BCA Full time

    **Are you looking for a Permanent Career in 2023?** **We are looking for reliable, passionate, and professional individuals who want to join the BCA family!** **Job Title: Customer Service Administrator** **Location: BCA Leeds** **Salary: £23,151 (£11.10 an hour)** **Working Hours: 40 hours a week - Monday to Friday 08:30-17:30** **Who are...


  • Leeds, United Kingdom Markerstudy Group Full time

    Do you have customer service and administration experience? Are you looking for a new challenege?  We currently have exciting opportunities for a Service Centre Advisor based at our Leeds Service Centre. Auto Windscreens is one of the UK’s fastest growing and leading automotive glazing companies and we put innovation at the heart of our business. ...


  • Leeds, United Kingdom Magna Group Holdings Limited Full time

    Magna Group Limited are a privately-owned company, providing accounting and payroll services to the UK logistics and contracting sectors. Due to business growth, we are looking to recruit a Customer Service & Payroll Administrator, to join our head office in Leeds, City Centre. This is a full-time role involving a combination of compliance, payroll and...


  • Leeds, United Kingdom Magna Group Holdings Limited Full time

    Magna Group Limited are a privately-owned company, providing accounting and payroll services to the UK logistics and contracting sectors. Due to business growth, we are looking to recruit a Customer Service & Payroll Administrator, to join our head office in Leeds, City Centre. This is a full-time role involving a combination of compliance, payroll and...

  • Customer Service

    3 weeks ago


    Leeds, United Kingdom Manpower Group (UK) Full time

    You will responsible for investigating and resolving invoice disputes to allow for payment. As a Customer Service Administrator you will be working closely with our accounts receivable team, warehouse and customer service team along with internal and external customers. You will maintain a high standard of performance, contributing to achieving the overall...


  • Leeds, United Kingdom Lucy Walker Recruitment Ltd Full time

    Processing and actioning inbound customer calls - Logging all information - Actioning all issues - Data Processing - All related administrative tasks - Excellent communication skills - Strong attention to detail - A can do attitude - Competent in all MS Office packages If you are available immediately and can commit to a long term role, please send your CV...


  • Leeds, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 295206**Salary**: - £19,355**Job grade**: - Administrative Assistant- HMPPS Band 2**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 1Contents Location About the...

  • Customer Service

    7 days ago


    Leeds, United Kingdom CLD Recruitment (Leeds) Ltd Full time

    Customer Service Advisor £22,000 Temporary to permanent Hybrid working - 2 days in the office 3 from home Leeds City Centre As a Pension Support Assistant you will be expected to follow specified manual and computer based procedures and tasks, including data input as required; you will liaise with customers on a regular basis so good communication and...


  • Leeds, United Kingdom Lucy Walker Recruitment Full time

    Are you available immediately and looking for a busy customer focused role over the summer? We are recruiting for a dynamic organisation with offices on the outskirts of Leeds who are seeking 2 customer service advisers to support a team with a back log of work. Working within this fully office based role, the successful candidates will be working 8-5...

  • Customer Service

    3 weeks ago


    Leeds, United Kingdom Adecco Full time

    Adecco are pleased to be working with a leading Electronic parts supplier in Leeds who are looking for a Customer Service Trade Counter AssistantThey are seeking a dynamic individual to join the team on a 6-month temporary basis, with the potential for a permanent position.Job Role:Serve as a Trade Counter Assistant, providing exceptional customer...


  • Leeds, United Kingdom Global Banking School Full time

    The Customer Service Officer is responsible for solving our customers’ problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organization whilst also implementing several new procedures across the Operations Function....


  • Leeds, United Kingdom Rawlins Paints Full time

    A permanent, full time position has arisen within our busy Customer Service Office. Your day-to-day duties will include (but are not limited to): - Preparing and sending supplier purchase orders, adhering to the appropriate cut off times. - Processing customer orders over the phone and taking card payments/issuing pro-forma invoices. - Identify, research...

  • Customer Service

    3 weeks ago


    Leeds, United Kingdom Adecco Full time

    Adecco are pleased to be working with a leading Electronic parts supplier in Leeds who are looking for a Customer Service Trade Counter AssistantThey are seeking a dynamic individual to join the team on a 6-month temporary basis, with the potential for a permanent position.Job Role:Serve as a Trade Counter Assistant, providing exceptional customer...

  • Customer Service

    4 weeks ago


    Leeds, United Kingdom Jo Holdsworth Recruitment Full time

    These temporary roles are working for a well-established Morley based employer and have the potential to become permanent. You will be working for a high-profile employer in an extremely varied administrative and extensive customer service-related role. They are an internal contact centre who support all managers with a wide range of HR and recruitment...


  • Leeds, United Kingdom Brook Street Full time

    Have you ever wanted to work within the civil service? Are you confident in your customer service and administration skills? We are looking for a skilled Customer Service Advisor to join the Collection and Enforcement team with our client, the Ministry ofJustice. This is a fantastic opportunity to join an organisation that offers training and a great...


  • Leeds, United Kingdom AWD online Full time

    **Administrator / Customer Support Coordinator and Administration Assistant**with excellent communication skills, previous experience in a customer service and/or office administration role and a comprehensive knowledge of GDPR regulations is required to join a well-established Charity. **SALARY**:£18,500 - £20,250 per annum **BENEFITS**: 26 Days Holiday...


  • Leeds, United Kingdom Adecco Full time

    Do you deliver world class customer service? Are you passionate about customer care and up selling? If yes we have a fantastic Permanent Customer Service Executive role that could be for you. Adecco have partnered with an independent family-owned Construction equipment supplier that are expanding their customer service team. **Summary** Growth in...