Lettings & Rehousing Assistant

2 weeks ago

London, United Kingdom L&Q Full time

**Lettings & Rehousing Assistant - April 2024**

**Title: Lettings & Rehousing Assistant**

**Contract Type: x1 Permanent (East Region)**
**Location: Stratford, West Ham Lane**
**Persona: Agile**
**Starting Salary: £24,245**

***
**Interviews to be held on a date to be confirmed via Microsoft TEams**
- Previous applicants need not apply_

**Role Profile - Lettings and Rehousing Assistants.docx**
- Would you like to join our Lettings and Rehousing Service as a Lettings and Rehousing Assistant? This is an exciting opportunity for any individual who is a team player and leads each interaction with the customer at the forefront.- As a Lettings & Rehousing Assistant, you will be responsible for supporting the delivery of a responsive, efficient, agile, high quality and customer focused Lettings and Rehousing service. Supporting robust performance against all KPIs and targets, you will provide strong administrative support and respond to enquiries from residents at first point of contact.- To be successful in this role, you will have exceptional customer service skills and an ability to communicate at all levels. You will be resourceful and supportive when dealing with resident requests, have a drive to do the right thing and a willingness to work hard, get things done and learn fast.**Key responsibilities**:

- Provide a flexible support service for Lettings and Rehousing Officers
- Complete transactional requests at quality and pace, such as: mutual exchanges, setting up accounts, processing medical information, verifying documents, raising purchase orders, advertising properties
- Respond to enquiries at the first point of contact either face to face, by phone, digitally or by letter, always providing excellent customer service
- Complete administrative activities such as: minute taking, mail merges, updating and refreshing customer data, processing customer surveys and questionnaires**Our commitments**:

- At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.- At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.-
- We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g., a change to working hours - if it’s feasible then we’ll make it happen.- We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.- L&Q is a regulated charitable housing association. At L&Q we believe passionately that people's health, security and happiness depend on where they live We house around 250,000 people in more than 105,000 homes, primarily across London and the South East - but we’re more than just a registered charitable housing association.- Our vision is that everyone deserves a quality home that provides them with the opportunity to live a better life. This echoes our purpose to provide homes and neighbourhoods everyone can be proud of. We will do this by delivering safe, high-quality homes, services and support for all of our residents***

**Lettings & Rehousing Assistant - April 2024**

**Location**:London - Stratford

**Posted**:03/04/2024

**Closing date**:17/04/2024

**Closing time**:23:00

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