Rehousing Lead

2 months ago

London, United Kingdom L&Q Full time

**Rehousing Lead - Fixed term contract 2 years**

**Title: Rehousing Lead**

**Contract Type: Fixed Term Contract 2 years**

**Location: Walthamstow Stadium, Chingford, E4**

**Persona: Site based**

**Salary: c £33,500 - £40,000**

**Interviews will be held on:TBC**

***

**Role Profile**
- This is a new role reporting into the Rehousing and Planning Manager within our Development and Sales Division, which forms part of our wider as Communities team. You will be focused on leading on the delivery of the rehousing and planning service to support the effective management of temporary rehousing, supporting our residents at Walthamstow Stadium.You will be responsible for providing direct re-housing services to the residents onsite and the existing services carried out by the existing Resident Liaison Officers. You will manage a caseload of households on a phase-by-phase basis to support them moving during their current and permanent home. You will manage relationships with third parties including removal companies and utility providers and have a focus on managing risks associated with temporary re-housing. You will be the first point of contact for residents regards their housing and will be a key liaison between our construction operatives, re-housing services and wider teams within the business.

The roles will be required to work out of hours at peak times, to support removals and vulnerable residents. You will be required to work interchangeably with the existing Resident Liaison Officers ensuring there is an onsite L&Q presence.
- You will be able to problem solve, understand the risks involved with rehousing programmes, solutions and be able to track and communicate progress. You will have a background in either customer services, lettings or rehousing. You will have an understanding or direct experience in of relevant legislation, regulation, and statutory guidance in relation to tenants and leaseholders undergoing rehousing,- Your ability to build and maintain effective working relationships with stakeholders will enable you to make the best use of L&Q resources and support the wider group strategy.**Essential skills & Knowledge**
- Practical** **delivery of rehousing services including supporting residents with rehousing, removals, licences, leases and tenancies
- Excellent interpersonal written and oral communication skills
- Strong attention to detail, with the ability to source and present innovative solutions
- Knowledge and experience of relevant legislation impacting rehousing
- Demonstrable stakeholder management skills, with the ability to influence and collaborate with a wider range of stakeholdersAt the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

**Our commitments**:
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

For the fifth year in a row, we have been recognised as one of the UK’s Best Workplaces for Women in the super large category.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our L&Q Foundation and our skills academy.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to creat

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