Temporary Administration Assistant

1 month ago


Sutton Coldfield, United Kingdom Penns Personnel Limited Full time

Penns Personnel are recruiting for a valued client based in the centre of Sutton Coldfield. We are looking for 2 admin temps to join a friendly, supportive team.

As an Admin Assistant you will provide support to the emergency fuel voucher team, ensuring the day to day running of the department's systems and procedures. You will process requests for emergency fuel vouchers and deal with calls from clients and customers. The vouchers enable customers to top up their electricity and gas meters, providing vital support for households across the UK.

Role responsibilities will include but are not limited to
- Entering data and accurately updating partner records onto a bespoke portal, self-audit and checking input of data;
- Receiving and handling telephone calls from applicants and other external contacts, ensuring correct information is provided quickly, with excellent customer service whilst adhering to GDPR;
- Accurately completing daily reports using Microsoft Excel to ensure voucher requests are issued promptly and clear communication is provided to the finance team;
- Maintaining statistical data as required, recording relevant information and keeping other team members and external contacts informed on voucher volumes, updates etc

Temp Rate: £9.90 per hour

Hours: 9 am - 5pm Monday to Friday with half an hour for lunch

**Job Types**: Full-time, Temporary contract
Contract length: 1 month

**Salary**: £9.85-£9.90 per hour

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Are you available for an immediate start?

**Experience**:

- Administration: 1 year (preferred)
- Office based Telephone Customer Service: 1 year (preferred)

Work Location: One location



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