User Researcher

2 months ago


Coventry, United Kingdom Department for Education Full time

**Details**:
**Reference number**:

- 322167**Salary**:

- £39,483- Whilst we aim to be flexible with working hours and location, please ensure you live within a commutable distance of your selected office locations.**Job grade**:

- Senior Executive Officer**Contract type**:

- Permanent**Business area**:

- DFE - Education and Skills Funding Agency**Type of role**:

- Digital**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Coventry, West Midlands (England), CV1 2WT : Manchester, North West England, M1 2WDAbout the job

**Job summary**:
At DfE, we are proud of the commitment we make to diversity and inclusion and of the progress we have made. We have active & vibrant staff networks, special leave policies and workplace adjustments put in place for those who need them. We are continuing to build a diverse DfE, in an inclusive environment which nurtures and realises potential in all, at all levels.

Equality and Diversity - Department for Education

We welcome flexible working and are open to a blended approach of working from home and in an office.

Apprenticeships are exciting options for both apprentices and employers - learning new skills, growing talent and making sure employers have access to the right skills to thrive.

We work in the Department for Education (DfE) and Education and Skills Funding Agency (ESFA) to put employers and apprentices at the heart of apprenticeships - delivering a programme that is led by employer choice and demand, is higher quality and focused on occupational competence.

To do this we deliver innovative, user-focused services that operate at scale and enable employers, apprentices, training providers and end-point assessment organisations to work together to make apprenticeships great.

We are proud to be known as pioneers across government. We never stop looking for ways to improve, from new product development to the use of robotics. Our line of work is fascinating and we want you to be part of it.

If you share our vision, and you are ready to drive innovation and push boundaries, we want to hear from you.

Join us, and together we will create a great place for living, and a green and healthy future for all.

Some of the great benefits of working with us include:

- You will be entitled to join the highly competitive Civil Service Pension Scheme, which many experts agree is one of the most generous in the UK - Contributory pension (worth 26.6 - 27.9% of salary)
- The Institute for Fiscal Studies recently said that “the biggest difference between public and private sectors remains the value of employer contributions to public service pensions. These are much more generous in the public sector than in the private sector”
- If you have accrued pension rights in another pension scheme, you may be eligible to transfer these rights into the Civil Service Pension Scheme
- Learning and development opportunities tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity

**Job description**:
As a user researcher you will usually be embedded in a multidisciplinary team, responsible for planning and carrying out user research activities. You will be expected to work independently on a team. You will:

- Plan, design, prepare and run user research activities to support the design, development and continuous improvement of government services and policies
- Recruit and moderate interviews with users, and lead team analysis sessions
- Write, script and run quantitative surveys, analyse data, creating engaging presentations of results
- Deliver user research insights at pace
- Research inclusively with a wide range of users, including those with additional needs and other hard-to-reach groups
- Effectively communicate user research findings to the team and the wider organisation, to influence decision making, help develop empathy for our users and inform evidence-based decisions
- Ensure research is shareable and traceable through research data analysis and synthesis of findings
- Play an active part in the service research community, supporting junior researchers and other user centred design activities
- Be part of the DfE user research community

**Person specification**:
**Essential Criteria**

As part of the selection process, we are looking for people who can demonstrate experience of**:

- **Research methods and planning. **Ability to plan and deliver user research, using appropriate methods, working in a multi-disciplinary team.
- **Analysis and synthesis. **Ability to analyse and synthesise quantitative and qualitative data, involving your team, and presenting clear and actionable findings.
- **Inclusive research. **Researching with a wide range of users, including users with additional needs and other hard-to-reach groups.
- **Ethics and safeguarding. **Research ethics and


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