Lead User Researcher

3 weeks ago

Coventry, United Kingdom Department for Education Full time

**Details**:
**Reference number**:

- 304265**Salary**:

- £62,540- London minimum £65,783- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Grade 6**Contract type**:

- Permanent**Business area**:

- DFE - Operations and Infrastructure Group - Customer Experience and Digital - Vulnerable Children and Families Digital Portfolio**Type of role**:

- Digital
- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Coventry, West Midlands (England), CV1 2WT : Manchester, North West England, M1 2WD : Sheffield, Yorkshire and the Humber, S1 2FJ : London, London (region), SW1PAbout the job

**Job summary**:
At DfE, we are proud of the commitment we make to diversity and inclusion and of the progress we have made. We have active & vibrant staff networks, special leave policies and workplace adjustments put in place for those who need them. We are continuing to build a diverse DfE, in an inclusive environment which nurtures and realises potential in all, at all levels.

Equality and Diversity - Department for Education

These are exciting times at the Department for Education. In 2023, we will continue to build services for all our users spanning all citizens in England.

Our diverse and inclusive culture reflects the society we live in. This helps us to achieve better outcomes for all our users. We work in multi-disciplinary teams using Agile methods to innovate and radically improve services that:

- Level up education standards so that children and young people in every part of the country are prepared with the knowledge, skills, and qualifications they need.
- Support the most disadvantaged and vulnerable children and young people through high-quality local services so that no one is left behind.
- Provide the best start in life through high-quality early education and childcare to raise standards and help parents to work.

**Job description**:
We are looking for a Lead User Researcher to join the Vulnerable Children and Families digital portfolio, supporting policy delivery across Family Hubs, Children’s Social Care and Early Years.

This involves leading and supporting teams that work across a range of products and services; enabling families to find support in their areas, providing online training services for the early years workforce and services that support the career development of child and family social workers. Our services continue to expand following recent government announcements.

We work closely with policy and strategy teams to research, design and build services that help every child have the best start in life, every family to access the support they’re entitled to, and those that work with Children and Families be set up for success.

**As a Lead User Researcher, **you will** **be an expert practitioner, leading and aligning user research activities across a portfolio of teams, and setting the strategic direction for research in your business area. You will:

- Provide user research expertise and consultancy to your business area, and hands-on support as required
- Ensure that teams take a user-centred, evidence-based approach to service design and delivery
- Develop and assure good user research practice across your portfolio
- Be part of the portfolio’s leadership team
- Be part of the user research profession leadership team, working with the head of user research to develop DfE’s user research practice
- Lead the recruitment and allocation of user researchers in the portfolio
- Build and lead a team of user researchers, providing performance feedback, and support their learning and development goals.
- Take a leading role in the DfE user research community

Read more about user research at Department for Education

**Person specification**:
**Essential Criteria**:

- ** Research leadership**. Understanding organisational strategy and objectives, setting direction, and aligning user research activity to this across multiple teams
- ** Analysis and synthesis**. Ability to analyse and synthesise complex quantitative and qualitative data, involving teams and stakeholders, and presenting clear and actionable findings
- ** Inclusive research**. Experience of researching with and advocating for a wide range of users, including users with additional needs and other hard-to-reach groups
- ** Ethics and safeguarding**. A high level of understanding of research ethics and safeguarding, and the ability to advise researchers and teams on best practice
- ** Coaching, mentoring and supervising**. Developing the skills of team members, supporting their professional development, and advising and assuring the work of others

**Desirable skills**:

- ** Agile working**. Experience of delivering user research in agile digital delivery/product teams
- ** Government Service Standard**. Experience of assessin

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