Credit Control Advisor

4 months ago

Royal Tunbridge Wells, United Kingdom Axa Full time

**Description**:
Due to a long-standing member of staff retiring, an excellent opportunity has arisen in the Financial Operations team for a Financial Recovery Advisor based in AXA Health Tunbridge Wells office. We are looking for a highly motivated delivery focussed individual on a 12-month FTC/secondment, a proficient credit control advisor ideally with experience in a financial operations role. It is essential you are confident at multi-tasking, working to tight deadlines and able to make clear decisions quickly under pressure.You will be responsible for the timely collection of outstanding financial recoveries providing an efficient complex query resolution service to the Health business.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events.

**What you'll be doing**:

- Maintain a log of outstanding recoveries to ensure full accountability of debt and that they are chased to pre-determined guidelines
- Actively chase overdue premium debt on all business types via outbound calling to members/brokers/groups ensuring weekly and monthly collection targets are met
- Investigate AXA Health internal and external customer and broker queries in a timely manner to aid early resolution and ultimate settlement of debt
- Build and maintain strong relationships with the AXA Health UK and International business, ABS colleagues, key stakeholders, and customers, providing support and taking ownership of resolving complex and sensitive cases and acting as an SME for the business
- Work with our customers to provide the right level of support where they express financial difficulty.
- Complete weekly and monthly debt performance reports through DMS ensuring issues are escalated on a timely basis to Team Manager
- Support and assist Team Manager across all existing and new books of business which form part of the Credit Control suite and provide input to chase options and cycle of chasing
- Regularly review processes to increase efficiency
- Adhere to the Credit Control policy and other regulatory guidelines
- Flexible in providing key support to colleagues by undertaking cross-training within team and other roles such as cash allocation, invoicing, and claims payments within the Financial Operations team to create self-personal development and provide adequate cover at times of peer absence to ensure all time critical deliverables occur

**Qualifications**:

- Proven experience of working in a busy financial recovery team within a Financial Services organisation
- Excellent attention to detail with good numeracy skills
- Proactive, target and self-driven individual
- Challenging and enquiring approach, strong influencing and negotiation and persuasion skills, empathetic
- Good interpersonal and communication skills
- Prioritisation and organisational skills
- Computer literate - Word, Excel and Outlook
- Experience with either SAP or CREST would be beneficial

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

**What we offer**:
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Competitive annual salary of up to £26,000 dependent on experience
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
- AXA employee discounts
- Gym benefits

LI-Hybrid #FeelgoodHealth.

**About AXA**:
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference.

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing

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