Compliance Coordinator
2 weeks ago
**Avela Home Service - Compliance Coordinator**
**Salary**:£23,000 per annum
**Hours of Work**:40 hours per week, Monday - Friday.
**Location**: Office-based working from our Matchworks office in Liverpool.
**Contract Type**: Permanent
**Closing Date**:14 November 2023, 5pm
**Recruitment Date**: 29 November 2023
- **This role is offered through our Joint Venture with Penny Lane Builders - Avela Home Service who are responsible for our repairs and maintenance services, the successful applicant will be employed on Avela Home Services' Conditions of Employment. For further information please visit**:_Avela Services | South Liverpool Homes
**What will your role be?**
Working within the Contact Centre at Avela Home Service, you will be responsible for delivering a high-quality, professional and responsive front-line customer-focused service relating to property repairs and maintenance which meets both customer expectations and KPIs. You will provide operational support to ensure compliance with all aspects of NICEIC, Gas Safe, FIRAS, BMTRADA and other accreditations.
**What skills and experience will you have?**
Please review the Job Description and Person Specification for more details about the role.
**Encouraging diversity**
**The right fit?**
Our colleagues represent our values and so it is important that you are able to demonstrate these in everything you do.
**We are professional** - you will;
show discretion when dealing with sensitive and confidential information
be self-motivated and able to manage own workload
be adaptable and well organised
**We care - **you will;
haveexcellent interpersonal skills
be able to build relationships with customers and demonstrate empathy and understanding
**We are inclusive - **you will;
respect and value colleagues, customers & stakeholders
be able to communicate effectively with a diverse range of people
be able to work collaboratively with a diverse range of people
**We take ownership - **you will;
be self-motivated to achieve targets
be able respond to changes in technology
take responsibility for self-development and learning
**We make it happen - **you will;
take responsibility for your continuous professional development
take a flexible approach and adaptable approach to work
**Why join us?**
You’ll love being part of a professional and innovative organisation, you’ll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best. You will get 20 days of annual leave per year and 8 bank holidays (prorated for part-time employees).
**How do you apply?**
We will shortlist from the information provided so it is essential that you outline your suitability for the post as detailed in the job description and person specification within your Supporting Statement. Don’t forget that the closing date is Tuesday 14 November 2023.
- **an up-to-date CV** which shows your full career history (explaining any gaps) we recommend that this is no longer than three pages.
- **a supporting statement** detailing the reasons you want to join us and the contribution you would bring. It is important that your supporting statement highlights evidence of how your previous experience and skills relate to the criteria outlined in the Person Specification. We recommend that this should be a maximum of two pages.
**Further information**
**Salary**: £23,000.00 per year
**Benefits**:
- Company pension
- Free parking
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 14/11/2023
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