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Sales Admin and Support Assistant

3 months ago

London, United Kingdom Blue Arrow Full time

Sales Admin and Support Assistant - Crayford, Kent - Permanent Full Time - Monday - Friday | 08:45 - 17:15 (with 1 hour lunch)

We have built up a reputation for high quality, well made and innovative products backed up by efficient and reliable customer service. We have the pleasure of working with some of the top designers around the world, and many of our products have been developed in consultation with them. We are very proud of the fact that all our products are manufactured in the UK which helps us ensure innovation, quality, flexibility on delivery and the production of custom fittings. We have supplied products for a wide variety of projects throughout the world.

About the Role:
Sales support and admin assistant is a key role in the company as your main duty will be answering the busy phone; as the first voice our customers hear, it is essential that you are experienced in telephone customer service. Ideally you will possess a natural ability to get to know our regular clients, and to help build good relationships with new clients, and can continue to build upon the company's excellent reputation by being friendly, professional, and personable on the phone, whether directing calls or answering enquiries yourself.

Key Duties & Responsibilities:

- Confident on the phone and able to obtain accurate information from the caller with regards to who is calling and where is best to direct the call
- Accurate filing and archiving of electronic records
- Raising quotes and processing sales orders accurately, and checking they make sense technically
- Project awareness and following up quotations effectively
- Supporting sales team members by doing various tasks as required and helping to deal with any issues that may arise
- Other ad-hoc duties as required
- Experienced and confident handling telephone calls - Excellent telephone manner
- Responsible / reliable / self-motivated / attention to detail
- Enthusiastic administrator - Efficient, clear-thinking organiser
- Good communication / listening skills - on telephone with customers (inc. overseas) / with colleagues / with contractors and freight forwarders, etc.
- Methodical and organised, ideally with some project / account management experience
- Staying calm and focussed under pressure
- Problem solving skills
- Confident with MS Word / Excel and ability to learn bespoke systems
- Knowledge of Sage200 (S.O.P.) and of export procedures would be an advantage

What we offer:

- Competitive salary dependent on experience
- Discretionary company performance related bonus (dependent on length of service)
- Private healthcare
- Regular performance appraisals pay reviews
- 25 days holiday plus bank holidays
- Competitive pension scheme
- Casual working environment
- Regular social events
- As much tea & coffee as, you can consume

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.