Customer Assistant

2 weeks ago


Pershore, United Kingdom Vale Hardware Services Full time

### Job Overview:
We are seeking a Customer Assistant to join our team. As a Customer Assistant, you will play a crucial role in providing exceptional customer service and support to our clients. This position requires strong communication skills, and the ability to sell our products and services. If you are organized, detail-oriented, and enjoy interacting with customers, we would love to hear from you.

## Responsibilities:

- Experience in retail essential and preferably hardware
- Experience with EPOS systems
- Be able to manage yourself and a department
- Self motivation, confidence and punctuality
- Answer incoming customer inquiries via phone
- Assist customers with product selection and provide recommendations based on their needs
- Process customer orders and ensure timely delivery
- Handle customer complaints or concerns in a professional and empathetic manner
- Upsell additional products or services to customers when appropriate
- Maintain customer records and update information as needed
- Collaborate with other team members to resolve customer issues or escalate them as necessary### Requirements:

- Excellent phone etiquette and strong communication skills
- Ability to effectively communicate with customers from diverse backgrounds
- Strong organizational skills and attention to detail
- Basic math skills for processing orders and handling payments

**Job Types**: Full-time, Part-time

Expected hours: 15 - 38 per week

Schedule:

- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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