Customer Service Assistant
2 weeks ago
Finance, Infrastructure and Commercial Services
Commercial Operations/Retail Catering
This part-time (35 hrs per wk), term-time post is available immediately on a permanent basis.
**Summary of the role**
We are looking for highly motivated and enthusiastic members of staff to join our hospitality teams on the Streatham and St Luke’s campuses.
The post will be operational across numerous locations within the Commercial Operations wider team.
This role will require the occasional evenings and weekend working. However, the majority of hours will be Monday - Friday during the day.
Our team is driven on providing an exceptional customer service experience. Staff and students use our facilities year-round, along with external customers out of term time. Across the campuses we provide the following services; retail shops, retail catering, residential catering, licenced premises, hospitality, conferencing and events.
We are looking for customer focused, team players who can also work alone. A particular focus will be on providing exceptional customer service at all times with a passion for providing high quality food and drink. You will demonstrate high standards and be well organised. Having experience in roles within catering, front of house, retail and kitchens, with knowledge of food hygiene and health and safety would be advantageous.
You will have a flexible approach to working hours and practices, as well as having excellent communication skills.
The role will include maintaining high standards of cleanliness within a busy environment, in line with Food Safety plus Health & Safety requirements.
You will make a significant contribution to the achievement of the following aims:
- Ensuring students receive the highest quality student experience
- Developing standards which ensure the service is at the forefront of the industry
- Providing exceptional customer service to all our student and event clients
- Delivering a financial contribution to ensure continuous investment across the University’s estate
**Please ensure you read the Job Description and Person Specification for full details of this role.**
**Our Equality, Diversity and Inclusion Commitment**
We are committed to ensuring reasonable adjustments are available for interviews and workplaces.
With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.
**Further information
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