Customer Service Advisor

2 months ago

Exeter, United Kingdom Investing in Women Full time

**DESCRIPTION**

We have a great opportunity for an energetic and enthusiastic Branch Assistant to join our team at a building materials distributor in Exeter.

This role is with a company in Exeter, part of a leading building materials distributor in Northern Europe. They connect suppliers of heavy building materials with professional craftspeople who contribute to the cities of tomorrow.

At the company, there is a strong culture built on passionate and dedicated individuals who take responsibility and challenge the status quo. They believe that their continued success relies on the diverse skills, experiences, and backgrounds that their employees bring to their work.

**Is this role right for me?**

As a Branch Assistant, your role will be essential in keeping the branch and yard running smoothly. From serving customers in the yard to loading vehicles and monitoring stock, you'll be at the heart of their operations.

If you enjoy working with people, are a good listener, and thrive in a varied role, this could be a great opportunity for you to join their team as a Yard Assistant It would be preferable for you to have experience in a customer service role.

**So, what will you be doing?**

As a Yard/Branch Assistant, you will have a strong focus on customer service at the trade counter and work outside in the yard. This role is ideal for someone who enjoys building relationships with customers and working in different environments.

**Your day-to-day duties will include**:

- Welcoming customers to the branch and showing interest in their projects.
- Becoming familiar with the product lines to offer help and advice in the yard and at the trade counter.
- Processing and preparing customer orders.
- Loading and unloading vehicles using a forklift to minimize manual handling.
- Checking incoming deliveries and reporting missing or damaged products.
- Maintaining stock levels in the shop and yard areas by conducting regular stock counts.
- Keeping the branch and yard clean, tidy, and prioritizing Health & Safety.

**What will they offer you?**
- A competitive salary.
- A discretionary bonus scheme.
- Opportunities for career progression and development.
- 31 days of holiday (including bank holidays), with the option to buy or sell additional days.
- A defined contribution pension scheme.
- Discounts across various retail chains, online stores, and holiday agents.
- Life assurance scheme.
- Access to a leading health and well-being portal.

**Are the company an inclusive employer?**

The value of equal opportunity is embedded in how the company does business and retains talent. They welcome everyone with respect and an open mind, committed to diversity.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £20,000.00-£40,000.00 per year

**Benefits**:

- Company events
- Company pension
- Flexitime
- Health & wellbeing programme
- Work from home

Schedule:

- Flexitime

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Exeter: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 17/06/2023
Reference ID: Customer Services Advisor Sales

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