Customer Service Advisor

4 weeks ago


Exeter, United Kingdom Reed Business Support Full time

Reporting directly to the Assistant Customer Services Manager, you will be taking calls from retailers, answering queries and questions and accurately placing orders onto the database from a variety of sources. This role requires you to be able to multitask, whilst enjoying working in a fast paced environment with the ability to liaise with other departments in order to provide excellent Customer Service.

**Main Duties to Include;**
- Answering in-bound calls from retailers with regards to orders and general enquiries.
- Issuing customers with Pro-forma/Invoices, order acknowledgments and general administration.
- Liaise with the Warehouse and distribution companies to ensure timely and accurate distribution of products.
- Calculate customer discounts and carriage costs in relation to customer orders.
- Resolve any customer complaints which may have arisen, ensuring communication to the customer is timely, accurate and professionally managed.
- Maintain all customer records are updated and accurate within the CRM system, raising tickets when necessary.
- Support the field based Sales Teams.
- Develop a rapport with the dealer network and build relationships with immediate team, internal departments and customers.
- To comply with company policies at all times

**Critical Qualities**:

- Possess excellent communication skills both verbal and written.
- Computer literate - with sound knowledge of Microsoft Office.
- Excellent time management skills
- Accurate and has an eye for detail
- Enthusiasm to learn new skills and ability to retain large amounts of product information.
- Ability to work on own initiative as well as a larger team.

**Desirable Qualities**:

- Previous experience in dealing with customers over the telephone.
- Experience of working in a fast paced environment.
- Previously worked with CRM systems.

Mon - Fri 08:30am - 5.00pm (office-based)



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