Customer Service
3 weeks ago
**A new exciting role has become available: If you are Customer Service focused, this role could be of interest You will be responsible for providing excellent customer service both to direct customers & existing trade partners.**
**Role: Customer Service**
**Location: Exeter**
**Type: Perm/ Full Time**
**Salary: 22k**
**Key Tasks**
- Respond to telephone enquiries and direct them to the appropriate person (if required)
- Manage enquiries received through our live chat facility
- Process & manage orders received via customer portals
- Provide consignment tracking details
- To manage and communicate delivery exceptions
- To check and sign off courier invoices
- To assist in the preparation for events by compiling appropriate literature as requested
**Essential Skills**
- Proven working experience with Microsoft Office
- Previous experience regarding telephone contact with customers
- Previous experience within a Customer Service environment
- Previous experience in an admin role
- Ability to work independently and as part of a team.
- Possess attention to detail skills
- Have the ability to multitask+
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