Guest Service- Westminster

4 weeks ago


London, United Kingdom Step Ahead Full time

This a Westminster Works job, which means that it is with an employer that has been vetted and certified as being amongst the best employer in London. Read on to discover the benefits of working with a Westminster Works employer

**Job Title**:Guest Services Agent**

**Location**: Portman Square

**Contract**: FT

**Salary**:£24.960**

**Job Overview**

As a Guest Services Agent you will be responsible for answering any incoming calls in a warm, friendly, and hospitable manner including transferring of calls, taking messages and actioning requests. You will be extremely guest focused and happy to answer any questions or queries from guests and colleagues alike.

**Job Requirements**
- To create a warm, welcoming, and lasting impression over the phone.
- To provide a genuine, attentive, and friendly service to our guests in order to reflect the standards.
- To happily answer any questions or queries from guests regarding any hotel services.
- Ensure all guest requests are handled in a meticulous and timely manner.
- To build and maintain strong relationships with guests and to recognise those who are on a repeat visit
- To have good communication skills and proficiently liaise with all departments on an ongoing basis; particularly with the all F&D and Culinary teams.
- Perform any other role as required

Attentive, good communicator, can-do attitude, team player

**About the company**

The hotel effortlessly blends modern luxury and mínimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces. Feature 249 guest rooms and suites, together with a restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm.

**The Westminster Works Pledge**

**This employer has signed the Westminster Works Pledge, committing to the following**:
**REWARD**

We will provide good levels of pay, recognising the importance of each individual to the team, never paying below the London Living Wage

We will provide a range of additional benefits, beyond pay, to reward in ways that are important for each individual

We will be flexible in our working patterns and practices, striving to agree shifts that work for you and for us, giving us both more certainty

**RESPECT**

We will champion diversity and promote inclusion in our teams, and everything we do

We will adapt our practice to respect and respond to diverse needs and ensure that everyone feels included

We will always listen, respect and respond to issues and ideas raised by all our team members at any level

**PROGRESSION**

We will help you chose how to progress, identify opportunities, and get you on the right path

We will support your progression through training, learning new skills, and promotion

We will celebrate your successes with rewards and recognition for great team performance and personal achievement

Step Ahead is acting as an Employment Agency
Step Ahead is committed to preventing discrimination in its recruitment practices by stimulating genuine equality of opportunity. This means that everyone is treated solely on the basis of competence and merit, regardless of age, gender, marital stat


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