Head Waiter

1 month ago


London, United Kingdom Step Ahead Full time

**Head Waiter/Waitress**

**Location**: Westminster, London

**Hourly Rate**: £16.45

**About Us**: We are thrilled to introduce a brand new café located in the bustling Westminster area of London. Our café promises an exquisite dining experience, combining delectable cuisine with exceptional service. As we embark on this exciting journey, we are seeking a skilled and dynamic individual to join our team as the Head Waiter/Waitress.

**Job Summary**: As the Head Waiter/Waitress, you will be responsible for overseeing the dining room operations and ensuring the highest standards of service are consistently delivered. With your leadership and expertise, you will play a key role in creating memorable dining experiences for our guests while fostering a positive and efficient work environment for the team.

**Responsibilities**:

- Supervising and coordinating the activities of the waitstaff to ensure smooth service flow and guest satisfaction.
- Training, mentoring, and providing ongoing support to waitstaff, including coaching on service standards and procedures.
- Assisting with guest seating and reservations, ensuring efficient table management and optimal seating arrangements.
- Monitoring dining room cleanliness and ambiance, addressing any issues promptly to maintain a welcoming atmosphere.
- Handling guest inquiries, feedback, and special requests with professionalism and attentiveness.
- Collaborating with kitchen and bar staff to ensure timely and accurate delivery of food and beverages.
- Overseeing the setup and breakdown of dining areas before and after service, ensuring adherence to hygiene and safety standards.
- Assisting in inventory management, including stock replenishment and rotation as needed.
- Performing opening and closing duties, including cash handling and reconciliation, as required.

**Requirements**:

- Previous experience in a supervisory or leadership role within the hospitality industry, preferably in a high-volume restaurant or café setting.
- Strong leadership skills with the ability to motivate and inspire a team to deliver exceptional service.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- Detail-oriented with a keen eye for quality and presentation.
- Ability to multitask and remain calm under pressure in a fast-paced environment.
- Proficiency in POS systems and basic computer skills.
- A passion for hospitality and a commitment to delivering outstanding guest experiences.

**Benefits**:

- Competitive hourly rate of £16.45.
- Opportunity to lead a dynamic team in a brand new café in the vibrant Westminster area.
- Potential for career advancement and growth within the hospitality industry.
- Access to employee benefits and perks offered by the establishment.
- Training and development opportunities to enhance your leadership skills and industry knowledge.

[Establishment] is an equal opportunity employer committed to diversity and inclusion in the workplace. We welcome individuals of all backgrounds to apply.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are interested in joining our team.


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