Hospitality and Facilities Co-ordinator

4 weeks ago

WestonsuperMare, United Kingdom The Food Works SW Full time

**SPECIFIC JOB DESCRIPTION ROLE REQUIREMENTS**

**Overall Job Purpose**

The post holder will support the Facilities and Marketing Manager and The Food WorksSW team by organising all front of house activity, meeting room management and will help with core facilities requirements in the day-to-day operations of the site.

**Role Requirements**

The role requires an individual to act as the day to day contact for all clients and enquiries whilst providing the team with administrative support for the site. The role will manage facility hire bookings whilst providing a daily on-site front of house presence, organise refreshments for users of the Coffee Shop, business lounge and meeting rooms as required. The role will carry out necessary facilities management as required to meet legal and site requirements.

**Principle Duties / Responsibilities**:
To provide ‘front of house’ and reception duties, oversee the use of the on-site coffee shop and business lounge, coordinate meeting room and development kitchen bookings including setup and clean down, engage with client groups. Provide a high standard of administration as well as being the first point of call for all visitors and Business Unit tenants regarding site issues and concerns to ensure that The Food Works SWis viewed as a centre of excellence for the industry.

**About The Food Works SW**

The site provides food grade premises and a food technology resource of excellence in the South West for food and drink manufacturing businesses to enable them to grow and develop to a sustainable level where they can transfer operations into larger units. The purpose built facilities on The Food WorksSW site provides opportunities and support for businesses currently facing growth barriers in terms of accessing suitable premises to operate from and developing effective food technology and business development solutions. As a place of manufacturing excellence, The Food Works SW site must have a culturally positive environment for all stakeholders with a positive continuous improvement attitude to all operations.

**GENERAL DUTIES, RESPONSIBILITIES AND ACCOUNTABILITY**

**Provide support to the team to ensure the efficient operation of the facilities that are used on a daily basis by users of the Centre. Activities will include but not limited to**:

- Reception duties and the first point of contact for business enquiries, visitors, contractors and tenants. Greeting and welcoming visitors, providing outstanding customer service to all.
- Management of meeting room and development kitchen hire enquiries and bookings.
- Set up and tidying of meeting rooms, development kitchens and business lounge for users.
- Completion of pre / post hire checks and evaluation forms as appropriate.
- Coordinating meeting room bookings on the day including IT support and provision of refreshments/catering for meetings.
- Up keep and day to day running of the site coffee shop, including serving refreshments, maintaining stock and carrying out scheduled checks, ensuring kitchen areas are clean, well-stocked and organised.
- Accepting and distributing deliveries for Tenants and development kitchen users.
- Adhering to all health and safety requirements, including food hygiene regulations, and assisting with implementation as required.

**Provide support to the team to increase awareness of the facilities and contribute to the delivery of services. Activities will include but not limited to**:

- Support the marketing and promotion of the site facilities and activities.
- Establishing and administering processes, procedures, databases and preparation / collation of information for monitoring activity and providing required information for briefings, and routine reports.
- Assisting in procurement and stock management for site and office supplies

**Provide support to the team to ensure the efficient operation of the site, to meet necessary legislative requirements and good practice, particularly supporting the Facilities and Marketing Manager in the management of the site, co-ordination of contractors and Tenant liaison. Activities will include but not limited to**:

- Support the Facilities and Marketing Manager in the co-ordination of service contracts, liaison with service contractors.
- Administration of relevant site documentation and procedures, including creation of new documents and amendments as required to ensure the onsite systems remain relevant and fit for purpose.
- Support Tenant engagement to ensure a strong working relationship is maintained, including responding to any requests or queries that are raised.
- Supporting the Facilities and Marketing Manager with unit handovers, inductions, checks and inspections of the site and units as required.
- Conducting scheduled checks and monitoring of site business management systems.

**General**
- To be accountable for delivering all areas of the job role whilst being flexible to support others and to undertake any commensurate tas

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