Head of Central Operations
6 days ago
**WELCOME TO KFC AND YUM**
**WHO ARE KFC?**
Colonel Harland Sanders opened the first KFC in Corbin, Kentucky in 1938. He started with one store, 11 herbs and spices, and an idea. From there our incredible brand and product grew to what it is today.
KFC first came to the UK in 1965 with our first restaurant in Preston, Lancashire. Today we are a billion-pound business with over 900 restaurants run by our 28,000 restaurant team members. Our headquarters are based at the Restaurant Support Centre (RSC) in Woking, Surrey - a 24-minute train from Waterloo. Of the c.900 restaurants in the UK, 900 of our restaurants are owned and operated by 40 franchise partners; the remaining 50 are company owned and run.
We are proud to have received a number of accolades in recognition of our commitment to our employees, including being named as Britain’s Top Employer three years running. To work for KFC is to be part of one big family.
**WHO ARE ‘YUM’?**
KFC is one of the 3 brands operated by our parent company Yum along with Pizza Hut and Taco Bell. We are the world’s largest restaurant group with over 40,000 restaurants across the globe.
Yum isn’t your average Fortune 250 company. We like to do things a little differently. From our world-famous culture of fun and recognition to our focus on your career potential.
**OUR CULTURE**
BREAKTHROUGH RESULTS, TEAMWORK AND RECOGNITION
We believe that our success is driven by the power of our employees working in unison with a shared set of common goals and values. We are very proud that KFC UKI is recognised as a key market not only in terms of profit and innovation but also for the talent we grow and develop for Yum.
We invest heavily in our people and helping them drive their personal development. As part of this we give each of our managers in the business the opportunity to go through Heartstyles. Heartstyles is a tool and strategy to measure and manage culture, building people’s self-awareness and helping them to transform their behaviours. This tool can then be used in coaching conversations you have with your team and line manager and to help build effective individual development plans.
We celebrate success every day and to us recognition is much more than just saying thank you
- it is about really celebrating achievements, milestones and behaviours. One of the ways we do this is through our own personal recognition awards.
As a company we take our corporate social responsibility very seriously and encourage our employees to ‘give something back’ through companywide charity efforts.
As an equal opportunity employer, we embrace individuality and diversity. We employ irrespective of background, age, ethnicity, colour, gender, disability, sexual or religious orientation and marital status.
**MORE ABOUT THE ROLE**
The Head of Central Restaurant Operations role is to build best-in-class operating capability across the UKI market by developing strategic relationships and providing operational leadership to our equity and franchise restaurants. The role will unlock growth by strengthening and challenging business operations, whilst developing new systems and procedures. Critically, the role will lead field and central teams through transformation, innovation and change to ensure success against our 1000-day strategy. This role will sit on the REX Leadership Team and work with the Chief Operations Officer on various department wide focuses. The REX Leadership Team work together on a variety of strategic projects whilst providing influence and direction setting before activity is implemented across the RSC (Restaurant Support Centre) and restaurants. The Head of Central Restaurant Operations plays a crucial part in bridging the gap between the RSC and restaurants, building critical relationships to ensure that all decisions and actions are considerate of field teams to maximise success. Global collaboration also plays a key part in this role as well as authentic leadership, strategic thinking, coaching skills and rigorous follow up
**The Role**
- Provide agitation, influence and challenge by working cross-functionally within the RSC to deliver a balance of continuous improvement on existing systems and processes, alongside positive new restaurant initiatives
- Support the delivery of the 1000 day strategy
- Be a major thought leader on the growth opportunities for KFC UK
- Collaborate with senior leaders to build restaurant capability and minimize brand risk, maintaining brand standards, FPM and IFA compliance.
- Be the gatekeeper of operational activity - working with relevant stakeholders to agreed standards and timelines.
- Own the communications from the RSC to the field, ensuring it lands in the most effective way in restaurant.
- Attend and participate in all comms meetings to present, facilitate and add clarity to content. Ensure relevant audience attendance and participation.
- Design and agree a calendar of operational initiatives and eve
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