Customer Service Adviser

7 months ago

Aylesbury, United Kingdom Leaders Romans Group Full time

**Job Title: Customer Service Adviser - Real Estate**

**Location**:Aylesbury**

**Brand**: Alexander & Co

**Salary**: £26,000 OTE

**Hours**: Monday-Friday 8.30am-5.30pm

**About **Alexander & Co**:
Alexander & Co. specialise in residential lettings, sales and property management. We understand how much property means to our clients, so no matter what you’re looking to do - let, rent, sell or buy - we’re here to help.

**Job Summary** and key responsibilities**:
Reporting to the Team Manager/Head of Centre, Leaders are seeking a Customer Service Adviser - Real Estate to join our dedicated and dynamic team based in **Aylesbury**. Experience is beneficial but not essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments and ensuring a smooth process throughout the tenancy from beginning to end.

**Key Responsibilities**:

- You'll be expected to provide excellent levels of both telephone and written communication for the duration of the tenancy
- Responsible for accepting and understanding tenants maintenance requirements, providing a triage service to try to resolve issue
- If unable to resolve, then communicate this to the landlord with a solution to the problem and arrange works with dedicated contractor
- To make regular ‘well being’ calls to the landlord
- Working with the property management team to ensure that all works are completed and invoiced with 21 days and updating customers on progress
- Working with the property management team to ensure that all mandatory compliance / legislation is in place on all properties, if this has not occurred to ensure that company process has been followed
- Working with the Property Inventory Clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated to in line with company policy
- Placing calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frames
- Dealing with non managed deposits who are part of the No Deposit Scheme
- To ensure check out process is followed and communication is sent out within company process via the Depositary site
- To work with the team leaders, head of centres and branch network to understand the reason for any lost units
- To maintain high levels of communication to internal and external customers

**What are we looking for**:

- Excellent communication, written and verbal
- Professional telephone manner
- Organisational skills, time management and attention to detail
- **Full UK Driving License Required**

**What we can offer you**:

- Proven track record for career growth and advancement within the company
- Market leading training and ongoing professional development
- Access to a diverse portfolio of properties
- Supportive and collaborative team environment

**Benefits**:

- Competitive base salary and additional incentives
- Quarterly and yearly awards including trips abroad
- Salary sacrifice pension scheme
- Generous Holiday allowance, increasing by 1 day per year based on service
- Excellent Parental leave and newly introduced Fertility policy
- Staff discounts

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