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Communications Officer

5 months ago

Newcastle upon Tyne, United Kingdom Newcastle University Full time

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

**Salary**: Salary in the region of £38,000 per annum.

The Role

We have reimagined the way we deliver our University IT Services, building a world-class IT department responsive to the needs of our global community. We’re growing significantly and we’ve created new opportunities and made changes to how we work. Our people have been at the centre of this change, with a particular focus on development and opportunities to learn new skills.

The Communications Officer will develop and deliver a strategy to communicate and effectively promote NUIT services across the University, whilst also providing specialist advice, support and quality assurance services to colleagues within NUIT to ensure a consistent, cohesive and high-quality communications offer.

The University is an exciting and dynamic place to work, dedicated to world-leading education and research. Benefits include excellent pension; flexible working options; a minimum of 37 days holiday (including public holidays); discounted travel for the Metro and local bus services; and discounts for national retailers. You can find out more on our benefits web page.

We are committed to building and maintaining a fair and inclusive working environment and we would be happy to discuss arrangements for flexible and/or blended working.

Key Accountabilities
Own, develop and implement the IT Service communications strategy to support the delivery of the departmental plan. Ensure that all communications focus on the needs of our stakeholders, adhere to best practice and promote the University’s Vision
Create and disseminate standards relating to information delivery such as documentation templates, house writing style, usability and accessibility standards. Ensure consistency and compliance with the University brand and style guidelines
Manage, through editorial oversight and coordination of publication, the creation of departmental communication materials. For example, annual reports, presentations, web content, social media, and marketing materials that communicate the department’s activities or services
Manage the core departmental communications channels, (websites, knowledgebase, social media, etc.) including information architecture, content planning and design. Work across multiple teams to co-ordinate activities and ensure channels are fit for purpose, up-to-date and relevant
Build and maintain a strong network of content providers for service documentation. Provide professional expertise in the architecture, management and quality assurance of IT service-related knowledge along with practical support to ensure resources are created, reviewed and promoted effectively
Drive initiatives to ensure the needs of all customer groups are more widely understood. Create, facilitate and support feedback mechanisms and monitoring processes to inform the provision of co-ordinated services and support
Select and implement appropriate methods and metrics for evaluating communications activities, analysing the results to inform future strategy

The Person
An exceptional standard of written English
Experience of writing technical and non-technical content
An understanding of accessibility issues and requirements
Knowledge of the techniques required for effective presentation of information in a variety of digital channels
Experience of providing tailored information to a diverse range of customer groups
Experience of producing design briefs
Knowledge of information architecture principles and experience of structuring online content

The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers and is a member of the Euraxess initiative supporting researchers in Europe.