Current jobs related to Office / Call Centre Supervisor - Woking - Dynamite Recruitment Solutions Ltd

  • Call Centre Assistant

    4 months ago

    Woking, United Kingdom Specsavers Full time

    **Call Centre Assistant** **Location: Woking, Surrey** **Working hours: Part Time - Saturday (9.30am - 6pm) & Sunday (10am - 5pm)** **Salary: Up to £10.62ph, depending on experience** **Experience level: Previous experience working in admin, call centre, or customer service** At Specsavers, our Call Centre Advisors are essential in shaping the beginning...

  • Repair and Maintenance Call Centre Coordinator

    3 weeks ago

    Woking, Surrey, United Kingdom Parker Jones Group Ltd Full time

    Job Summary:We are seeking a highly organized and detail-oriented Helpdesk Administrator to join our team at Parker Jones Group Ltd. As a Helpdesk Administrator, you will be the first point of contact for our clients and will be responsible for receiving, recording, and resolving customer inquiries and issues in a timely and efficient manner.Key...

  • Driving Range Supervisor

    4 months ago

    Woking, United Kingdom Hoebridge Golf Centre Full time

    Hoebridge is a busy Golf Centre based near Woking, Surrey. Hoebridge hosts several facilities including 18 hole Main Course, 9 hole Intermediate Course, 18 hole Par 3 Course, Driving Range with TrackMan technology, Pro Shop, Gym, Pirate Golf and Bar & Restaurant. Our Driving Range at Hoebridge is one of the busiest in the area, with 30 bays all with...

  • Driving Range Supervisor

    4 months ago

    Woking, United Kingdom Hoebridge Golf Centre Full time

    Hoebridge is a busy Golf Centre based near Woking, Surrey. Hoebridge hosts several facilities including 18 hole Main Course, 9 hole Intermediate Course, 18 hole Par 3 Course, Driving Range with TrackMan technology, Pro Shop, Gym, Pirate Golf and Bar & Restaurant. Our Driving Range at Hoebridge is one of the busiest in the area, with 30 bays all with...

  • Help Desk Administrator/call Handler

    4 months ago

    Woking, United Kingdom Parker Jones Group Full time

    **Role: Help Desk Administrator/Call Handler** **Location: Woking** **Pay: £13.50 per hour** **Summary**: **Your key responsibilities will be but not limited to**: - Record accurate information from operatives, subcontractors and clients, ensuring all systems are kept updated with required information. - Make phone calls to our clients and tenants to...

  • Site supervisor/manager

    2 months ago

    Woking, United Kingdom GS3 Recruitment Full time

    We are currently looking for a site manager/supervisor to start from Friday 16.08.2024 in Woking GU22 Pay rate it's between £26-£27, notiable SSSTS or SMSTS and first aid are a must If you wish to be considered please call (phone number removed) or apply with your CV

  • Site supervisor/manager

    4 weeks ago

    Woking, United Kingdom GS3 Recruitment Full time

    We are currently looking for a site manager/supervisor to start from Friday 16.08.2024 in Woking GU22Pay rate it's between £26-£27, notiableSSSTS or SMSTS and first aid are a mustIf you wish to be considered please call (phone number removed) or apply with your CV

  • Site Supervisor

    24 hours ago

    Woking, United Kingdom CV-Library Full time

    Bennett and Game are pleased to be representing an established and growing landscaping specialist, who are currently seeking a Site Supervisor to join them. Our client predominately focuses on invasive plant removals for residential and commercial properties across the UK. As a Site Supervisor, you will be managing a range of residential projects, mostly...

  • Landscaping Supervisor

    3 weeks ago

    Woking, Surrey, United Kingdom Bennett and Game Recruitment LTD Full time

    Job DescriptionBennett and Game Recruitment LTD is seeking a highly skilled and experienced Site Supervisor to join their team. As a Site Supervisor, you will be responsible for managing a range of residential projects, mostly within a 1-2 hour radius of Woking. You will be working closely with the office-based Contracts Manager to ensure the smooth running...

  • Shop Supervisor

    3 months ago

    Woking, United Kingdom Wenzel's The Bakers Full time

    **Wenzel’s the bakers Shop Supervisor role**: To find out **about Wenzel's** please follow the link, You can also find us on** **Instagram**, **Facebook** and **Twitter**.** **Location: Unit 24, Wolsey Walk, Woking, GU21 6GH** **What we offer**: - Free meal provided every shift and 50% off all other food. - Enrolment to company pension scheme - Holiday...

  • Helpdesk Administrator

    4 months ago

    Woking, United Kingdom Parker Jones Group Full time

    Parker Jones are acting on behalf of a professional and high quality company who provides services for building maintenance, facilities management, refurbishment and construction services. **SUMMARY OF ROLE** **This role is for minimum 1 month with the potential to be 6 months.** This company is contracted to provide responsive maintenance and void...

  • Help Desk Support Specialist

    1 day ago

    Woking, Surrey, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Helpdesk AdministratorJoin our team at Dynamite Recruitment Solutions Ltd as a Helpdesk Administrator, where you will play a vital role in supporting our clients and tenants across the country.Key Responsibilities:Act as the first point of contact for clients and tenants, receiving and recording information accurately and managing all-round enquiries.Record...

  • Help Desk Support Specialist

    1 day ago

    Woking, Surrey, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Helpdesk AdministratorJoin our team at Dynamite Recruitment Solutions Ltd as a Helpdesk Administrator, where you will play a vital role in supporting our clients and tenants across the country.Key Responsibilities:Act as the first point of contact for clients and tenants, receiving and recording information accurately and managing all-round enquiries.Record...

  • Field Care Supervisor

    5 days ago

    Woking, Surrey, United Kingdom Home Instead Full time

    {"title": "Field Care Supervisor", "description": "Join Our Team as a Field Care SupervisorAt Home Instead, we're committed to providing exceptional care to our clients. As a Field Care Supervisor, you'll play a vital role in ensuring our clients receive the highest quality care and support. This is a fantastic opportunity to join our team and make a real...

  • Field Care Supervisor

    5 days ago

    Woking, Surrey, United Kingdom Home Instead Full time

    {"title": "Field Care Supervisor", "description": "Join Our Team as a Field Care SupervisorAt Home Instead, we're committed to providing exceptional care to our clients. As a Field Care Supervisor, you'll play a vital role in ensuring our clients receive the highest quality care and support. This is a fantastic opportunity to join our team and make a real...

  • Personal Assistant

    6 days ago

    Woking, United Kingdom Office Angels Full time

    Personal Assistant ( Entry Level Role) Are you a highly organised, efficient, and communicative individual ready to kickstart an exciting career journey? Look no further as we have the perfect role for you!.. Woking -Central £23-25k (DOE) plus 25 days holiday +BH, Pension, Hybrid Working, Progression Opportunities, Study support & So much more!! Monday...

  • Helpdesk Administrator

    4 months ago

    Woking, United Kingdom Parker Jones Group Full time

    We have an exciting opportunity for an enthusiastic Helpdesk Administrator to join our dynamic team. This permanent position is well suited to an individual that is looking to advance their career and gain hands-on experience in a thriving and supportive workplace. **OUR COMPANY BENEFITS** - 31 days annual leave rising to 36 days with length of service...

  • Personal Assistant

    6 days ago

    Woking, United Kingdom Office Angels Full time

    Personal Assistant ( Entry Level Role) Are you a highly organised, efficient, and communicative individual ready to kickstart an exciting career journey? Look no further as we have the perfect role for you!.. Woking -Central £23-25k (DOE) plus 25 days holiday +BH, Pension, Hybrid Working, Progression Opportunities, Study support & So much more!! Monday...

  • Helpdesk Administrator

    4 weeks ago

    Woking, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Helpdesk AdministratorSalary: £27500plus fantastic benefits which are as follows Location: WokingHours : Monday to Friday Dynamite Recruitment is currently working in partnership with a very well-established business who have multiple sites across the country.Due to huge growth plans our client is expanding their Woking Office and is now looking to recruit...

  • Helpdesk Administrator

    4 weeks ago

    Woking, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Helpdesk AdministratorSalary: £27500plus fantastic benefits which are as follows Location: WokingHours : Monday to Friday Dynamite Recruitment is currently working in partnership with a very well-established business who have multiple sites across the country.Due to huge growth plans our client is expanding their Woking Office and is now looking to...

Office / Call Centre Supervisor

4 months ago

Woking, United Kingdom Dynamite Recruitment Solutions Ltd Full time

Office/ Call Centre Supervisor
Location: Woking
Hours of work: Monday to Friday core working hours

**Salary**: £27000- £28000
Dynamite recruitment is working in partnership with a very well-established service provider who have multiple sites across the UK
Due to growth plans out client is now expanding their Woking Office and is looking to recruit an Office / Call Centre Supervisor to join the team.
You will be working in a call centre environment with Call handlers and a Scheduler. Your primary responsibility will be managing a team of Call Handlers ensuring they are recording the right information onto the systems and issuing the right information tothird parties in order to meet customers' needs.
You will also be responsible for the supervision of a small administration team, recruiting and inducting staff, developing, and supporting the team through 1-2-1s ensuring they understand the end-to-end process of their position.
To succeed in this role, it is essential you have a positive, professional, and versatile attitude always and can remain level-headed, demonstrating leadership for your team and making rational and proactive decisions in a constantly changing and dynamic environment.
As an Office / Call Centre Supervisor you will be responsible for
- Ensuring that you understand the end-to-end process of delivering the perfect service for the customer and the key responsibilities in achieving this for all the roles involved in this process.
- Training, coaching and developing a team of Call Handlers and Administrators to follow the correct process highlighting trends or issues as they occur so that improvements can be made to the process by everyone.
- Monitoring the performance of the team through analysis
- Coach and train the team to treat customers as they would expect to be
- Recruit, induct Call Handlers and Administrators#
- Complete probations once key probation objectives have been demonstrated.
- Undertake regular One-to-One's to identify key achievements, areas to improve and personal objective
- Manage conflict, issues, and poor performance of your team to achieve a positive outcome for the company and contract.
- Highlighting issues and trends to the Supervisors / Managers in relation to quality of workmanship
- Ensure the Management Systems, and any other system(s) used to deliver the service, are updated in a timely and accurate way.
- Supervising a small team of administrators to undertake administration tasks
- Collect and collate client satisfaction feedback and report on trends and improvement ideas.
- Lead improvement projects to improve the service delivery to our clients.
- To be willing and able to participate in the out-of-hours escalation
The ideal Office / Call Centre Supervisor will have / be
- Will have at least two years of experience in supervising a team
- Be proficient and confident in your use of MS Office
- Comfortable in a changing and evolving environment demonstrating a level head to the team and enjoy the challenge.
- Possess good interpersonal skills and ability to communicate at all levels in a professional manner
- To be able to challenge and be challenged.
- Be comfortable in dealing with all staff to motivate and direct them to assist you in improving the service.
- Be a team player by understanding what it is to be a part of a team, sharing experiences and learning.
- Be able to self-manage and be self-motivated, prioritising work and have a desire to solve problems.
- Understand customer service and can coach and supervise a team to provide a professional service in all circumstances.
- Good geographical understanding of the Working area including main highways, the best routes, and travel times between different locations.
REQUIRED QUALIFICATIONS
- GCSE or equivalent grade C or above in Maths and English.
To be considered please submit your CV Immediately
INDDYN